web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Task recorder
Microsoft Dynamics AX (Archived)

Task recorder

(0) ShareShare
ReportReport
Posted on by Rune Henriksen 195

When generating Word document from recorded task, I end up with a blanc Word application without any document. The PowerPoint works great, but not Word. Have I missed a setup somewhere? (Using Office 2010, and last rollup for AX 2009)

*This post is locked for comments

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at
    Re: Task recorder

    we are having a similar issue. users can create task recorder docs using powerpoint (although they are often incomplete and buggy) , but word 2010 either crashes with a generic COM error or displays a blank grey screen as if the document hasnt been created...

    running ax 2009 rollup 5 , office 2010

    we are running both AX and office in a citrix environment

  • Michal Ziemba Profile Picture
    Michal Ziemba 185 on at
    Re: Task recorder

    Did you solved that?

    Temporary solution is to delete the normal.dotm template and than it generates the document. However the normal.dotm template recreates after Word is closed and the issue occurs again.

  • Community Member Profile Picture
    Community Member on at
    Re: Task recorder

    we believe this is a citrix issue for us. each user citrix session can be assigned an amount of ram, our citrix architect found some info and will be increading the amount shortly to test it.

  • Michal Ziemba Profile Picture
    Michal Ziemba 185 on at
    Re: Task recorder

    Hi Ted,

    Try to delete Normal.dotm file. The file is stored in the user  folder ..\Application Data\Microsoft\Templates

    If I delete normal.dotm file from ..\Application Data\Microsoft\Templates folder it helps, but only untill normal.dotm is not recreated.

    Have you tried that?

  • Community Member Profile Picture
    Community Member on at
    Re: Task recorder

    Has anyone come up with a solution to this?  We are having the same issue; and, suggesting to a client that they have to continually delete normal.dotm is not acceptable.

  • Martin Dráb Profile Picture
    Martin Dráb 236,394 Most Valuable Professional on at
    Re: Task recorder

    It looks like a problem with the template - for example, I used to have problems with localized names of styles (but it was in alpha version, I think this has been fixed).

    Problems with the default template can be easily solved by using your own template (in Generate document dialog). The safest way is to debug Task Record, identify what exactly is causing the problem and fix it in your template. But if your customer uses localized MS Office, I would try to use EN-US template at first.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Congratulations to the September Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics AX (Archived)

#1
Community Member Profile Picture

Community Member 4

#1
Martin Tocauer Profile Picture

Martin Tocauer 4

#3
Nayyar Siddiqi Profile Picture

Nayyar Siddiqi 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans