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Microsoft Dynamics RMS (Archived)

Unable to create customer in retail POS.

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Working on retail POS in AX 2012 FP. Set all Headquarter and store components. All working fine. Problem occurs while creating new customer. "Unable to save the customer". I checked Retaillog table, it shows the following error.

System.Net.Sockets.SocketException (0x80004005): No such host is known

Server stack trace:

  at System.Net.Dns.GetAddrInfo(String name)

  at System.Net.Dns.InternalGetHostByName(String hostName, Boolean includeIPv6)

  at System.Net.Dns.GetHostAddresses(String hostNameOrAddress)

  at System.Runtime.Remoting.Channels.RemoteConnection.CreateNewSocket()

  at System.Runtime.Remoting.Channels.RemoteConnection.GetSocket()

  at System.Runtime.Remoting.Channels.SocketCache.GetSocket(String machinePortAndSid, Boolean openNew)

  at System.Runtime.Remoting.Channels.Tcp.TcpClientTransportSink.SendRequestWithRetry(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream)

  at System.Runtime.Remoting.Channels.Tcp.TcpClientTransportSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream)

  at Microsoft.Dynamics.Retail.Pos.TransactionServicesInterface.ClientChannelSink.ObtainKeysForClient(IMessage msg, Guid& transactionId)

  at Microsoft.Dynamics.Retail.Pos.TransactionServicesInterface.ClientChannelSink.EncryptRequest(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, Guid& transactionId, CryptoStream& encryptor)

  at Microsoft.Dynamics.Retail.Pos.TransactionServicesInterface.ClientChannelSink.ProcessEncryptedMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream)

  at Microsoft.Dynamics.Retail.Pos.TransactionServicesInterface.ClientChannelSink.System.Runtime.Remoting.Channels.IClientChannelSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream)

  at System.Runtime.Remoting.Channels.BinaryClientFormatterSink.SyncProcessMessage(IMessage msg)

Exception rethrown at [0]:

  at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

  at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

  at Microsoft.Dynamics.Retail.Pos.TransactionServicesInterface.ITransactionServices.NewCustomer(Boolean& retValue, String& comment, ICustomer& customer, Int64 store, IList`1& entityKeys, TSLogonInfo logOnInfo)

  at LSRetailPosis.TransactionServices.NewCustomer(Boolean& retValue, String& comment, ICustomer& customer, Int64 storeRecId, IList`1& entityKeys)

  at Microsoft.Dynamics.Retail.Pos.Customer.WinFormsTouch.frmNewCustomer.SaveCustomer()

*This post is locked for comments

  • Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,380 on at
    RE: Unable to create customer in retail POS.

    You will have to re-post this question in the AX forum as this is for RMS and POS2kx programs right now.

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