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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Emails exceeding the s...
Microsoft Dynamics CRM (Archived)

Emails exceeding the size limit are not tracked and create error message

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Posted on by anonsgate 422

When I send a mail through Outlook and the attachment exceeds the size limit, it does not get tracked in CRM and there is an error message prompting in Outlook saying there is a problem syncing Outlook.Item. Is there a way to disable that error message and if possible also track that email?

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I have the same question (0)
  • ScottDurow Profile Picture
    ScottDurow 21 on at

    Have you increased the maximum attachment size in system settings to the maximum?

  • anonsgate Profile Picture
    anonsgate 422 on at

    No, because that would only allow larger attachment, it wouldn't actually solve the problem.

  • Verified answer
    ScottDurow Profile Picture
    ScottDurow 21 on at

    As far as I know there is no way to turn off his behaviour but you could increase the size and then delete oversized attachments retrospectively - see blogs.msdn.microsoft.com/.../deleting-email-attachments-in-dynamics-crm-2016

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