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Microsoft Dynamics CRM (Archived)

New CRM 2011 Installation - Can't add single domain users

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Posted on by 30

I used to be able to go to add user, and in the first line enter domain\username and hit tab and the interface would talk to AD and pull out the information about the user.  It's not working anymore. It pauses for about 6-8 seconds when i hit tab, like it's trying, but then gives up and i'm at the first name field when that should be auto-populated.

This is what the trace log captured when i tried to use the single user add method.

 

Not an error. System LabelDictionary was loaded for language 0 from organization {FAA8E6A1-CCB2-DE11-99B7-001517A8E025} with 0 labels
[2011-12-13 13:21:22.893] Process: w3wp |Organization:faa8e6a1-ccb2-de11-99b7-001517a8e025 |Thread:   66 |Category: Application |User: 00000000-0000-0000-0000-000000000000 |Level: Error | ActiveDirectoryUtility.FindUser
>Unable to get find user ibts\ssands: System.Runtime.InteropServices.COMException (0x8007203A): The server is not operational.
>
>   at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
>   at System.DirectoryServices.DirectoryEntry.Bind()
>   at System.DirectoryServices.DirectoryEntry.get_AdsObject()
>   at System.DirectoryServices.DirectorySearcher.FindAll(Boolean findMoreThanOne)
>   at System.DirectoryServices.DirectorySearcher.FindOne()
>   at Microsoft.Crm.Application.Utility.ActiveDirectoryUtility.FindUser(String domainAccountName)

 

I've worked days and days on this and I'm getting nowhere.  I've checked everything from DNS to the website folder permissions.

CrmAppPool is set to Network Service.

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I have the same question (0)
  • Statistic Profile Picture
    30 on at

    Oh and if I use the multiple user add feature, that works fine.

  • Mohammad Atif Profile Picture
    on at

    Hi Statistic,

    This Is strange that multiple User feature is working an single user is not, What is was suspecting the issue when the CRM is trying to reach the information form the Active Directory, but that should be applicable for multiple user scenario as well.

    What I want you to test is use multiple user wizards and select only the user ibts\ssands for which you are getting error message and see the behavior:

    1. If you are getting the same error message then you might need to check this user account.

    2. If it is getting passed then I suggest you to please open a support case with MS will look into this in more details.

    Thanks,

    Mohammad

  • Suggested answer
    Statistic Profile Picture
    30 on at

    I fixed it!  I can't believe it.

    So my Wireshark snipit showed that my server was querying for the following..

    37    5.071645    192.168.25.33    192.168.25.2    DNS    73    Standard query A domain.domain.org

    38    5.071987    192.168.25.2    192.168.25.33    DNS    89    Standard query response A 192.168.25.107

    39    5.074448    192.168.25.33    192.168.25.2    DNS    99    Standard query SRV _ldap._tcp.Ashburn._sites.domain.domain.org

    40    5.074697    192.168.25.2    192.168.25.33    DNS    163    Standard query response, No such name

    41    5.075007    192.168.25.33    192.168.25.2    DNS    84    Standard query SRV _ldap._tcp.domain.domain.org

    42    5.075294    192.168.25.2    192.168.25.33    DNS    148    Standard query response, No such name

    43    5.075462    192.168.25.33    192.168.25.2    NBNS    92    Name query NB domain.domain.ORG<1c>

    I'm like "what is this domain.domain.org entry in DNS?"

    I check it out and it doesn't ping.  This is leftover DNS trash from my predecessors.  I removed the DNS entry A record, replicated AD, then tried to add a user and it works fine now.  WHEW!

    I still don't really understand why my server was querying for domain.domain.org in the first place, then tacking the extra domain on to future queries.

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