Customer Payment cancellation greyout AX 2012

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Posted on by Muhammad Rizwan

User tried to cancel customer payment but system threw an error however now user is not able to cancel the payment because the button to cancel payment is grey out for this transaction any idea how to fix this? screenshot below

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Charlotte X Microsoft Employee on at

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Hi Muhammad Rizwan,

In addition to the button to cancel payment graying out, is there any error message？

Best Regards,

Charlotte

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Prem Kumar Bachu 3,422 on at

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Hi,

Did you settled this payment with any invoice? If yes, you might need to unsettle before reverse this transactions.

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Muhammad Rizwan 5 on at

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Its open transaction its not yet settle with any invoice.

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Prem Kumar Bachu 3,422 on at

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Is that original payment journal contains multiple sub-ledgers? or single customer/bank journal?

Did you tried after enabling " use review process for payment reversals" in cash and bank parameters.

Workaround: You can post reversal journal manually by debiting customer and crediting bank.

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