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User tried to cancel customer payment but system threw an error however now user is not able to cancel the payment because the button to cancel payment is grey out for this transaction any idea how to fix this? screenshot below
Hi Muhammad Rizwan,
In addition to the button to cancel payment graying out, is there any error message？
Best Regards,
Charlotte
Hi,
Did you settled this payment with any invoice? If yes, you might need to unsettle before reverse this transactions.
Its open transaction its not yet settle with any invoice.
Is that original payment journal contains multiple sub-ledgers? or single customer/bank journal?
Did you tried after enabling " use review process for payment reversals" in cash and bank parameters.
Workaround: You can post reversal journal manually by debiting customer and crediting bank.
Under review
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