Here is the situation: We have a workflow which sends an e-mail out using a template. The e-mail sends fine. The recipient is correct, and the From field is populated by the record owner (Lead). The issue I am running into is that the closed e-mail activities are not visible to the users. I can see them as an administrator and owner of the workflow, but the users cannot see them.
I've figured out it's because I am being set as the owner of the e-mail activity records.
I've looked and found ways to set the owner of an e-mail record that is sent straight from a workflow. However, I can find no mechanism to set this when the workflow is using a Template. The template record doesn't allow setting of the owner of the e-mail...and there is nothing in the workflow that allows for it. (The owner field is not displayed when sending email using template)
I've also looked into creating a separate sub-process which could go in after the fact and change the owner of the e-mail activity record, and this is not possible either. The owner field is greyed out.
Thanks in advance for anyone who can help!
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