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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM App for Outlook: C...
Microsoft Dynamics CRM (Archived)

CRM App for Outlook: Can't connect to Dynamics 365 on prem

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Posted on by Community Member

Hallo Folks,

after upgrading our CRM Server 2011 to Dynamics 365 (on premise) I'am not anymore able to connect the CRM Client for Outlook. The error message says: "Problem communicating with the Microsoft Dynamics CRM Server". Access by Web Browser is working with the same URL.

This is a small Setup on one Server. There is no Internet facing Deployment or ADFS installed. We're using CRM only internaly. CRM Client for Outlook was working with CRM 2011.

Logfile says:

Error connecting to URL: myserver/.../Organization.svc Exception: System.InvalidOperationException: Data[0] = "The provided uri did not return any Service Endpoints!

If I try to open the URL https://MYSERVER/XRMServices/2011/Organization.svc in my Web Browser I receive an error: "Invalid User authentication"

Maybe I was a little to quick and I think I need IFD for the Outlook Client - is that right? No other way?

I'am far from beeing an CRM expert and I appreciate any help from you. Keep in mind that I do not have any detailed CRM knowlege. Thank you!

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  • Suggested answer
    Marc G. Profile Picture
    Marc G. 895 on at
    RE: CRM App for Outlook: Can't connect to Dynamics 365 on prem

    Hi Juge,

    There are a couple of things we need to check.

    First is the URL's used on the CRM Server. When you open CRM and go to Settings, Customization, Developer Resources is the same address ass you use on the top left item? If the url there is different from the url you use to connect with Outlook, try using this url instead.

    Second, have you been upgrading the Outlook Client to the new version as well? If so, there might be a couple of resets that need to be done to make it work.

  • Community Member Profile Picture
    Community Member on at
    RE: CRM App for Outlook: Can't connect to Dynamics 365 on prem

    Hi MArc, thank you for your fast reation.

    There are multiple URLS shown in Developer Ressources. On the top left is the "Intance Web API" and the URL ist

    "https://myserver/instancename/api/data/v8.2/"

    If I post the URL in mey Web Browser, its starting to Download a txt-File.

    The working URL in my Browser to access CRM is:

    "https://myserver/instancename/"



  • Marc G. Profile Picture
    Marc G. 895 on at
    RE: CRM App for Outlook: Can't connect to Dynamics 365 on prem

    HI Juge,

    Just to be sure: you use this same url when you try to connect with Outlook, right?

    On the client machine you're using Outook on, has there been a previous version of the Outlook Client for the old CRM version on this machine as well?

  • Community Member Profile Picture
    Community Member on at
    RE: CRM App for Outlook: Can't connect to Dynamics 365 on prem

    Hi Marc,

    its the same URL but without the ending "/api/data/v8.2/"

    The Computer with the Outlook Client is freshly installed, there was never any other Version of CRM Client for Outlook 2016 installed.

    I've a detailed error log: 

    15:16:21|   Info| === Die Protokollierung für den Konfigurations-Assistenten von Microsoft Dynamics 365 für Outlook wurde gestartet: 18.04.2017 15:16:21 ===
15:16:21|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
15:16:21|   Info| Client Configuration Wizard Version      : 8.2.0000.0749
15:16:21|   Info| Client Configuration Wizard LanguageID   : 1031
15:16:21|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
15:16:21|   Info| Query all rows in profile table
15:16:21|   Info| Outlook is  initialized
15:16:21|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
15:16:21|   Info| Client Configuration Wizard Running Mode : Normal
15:16:21|   Info| Configuration file Type : OnPremise.
15:16:21|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm..ctor
15:16:21|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
15:16:21|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile
15:16:21|   Info| Logon mapi store
15:16:21|   Info| Logon admin service
15:16:21|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
15:16:21|   Info| Query all rows in msg service table
15:16:21|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
15:16:21|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
15:16:21|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
15:16:21|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
15:16:21|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm..ctor
15:16:21|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown
15:16:21|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer
15:16:21|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm..ctor
15:16:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm..ctor
15:16:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
15:16:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
15:16:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
15:16:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
15:16:40|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._serverUrlConnectButton_Click
15:16:40|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
15:16:40|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
15:16:40|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._serverUrlConnectButton_Click
15:16:40|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.RunEnvironmentDiagnostics
15:16:40|Verbose| Method entry: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.DiagnosticEngine.Run(Environment)
15:16:40|Verbose| Method entry: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.LocalTimeDiagnostic.ExecuteInternal
15:16:41|   Info| Current UTC date/time from intern.s24-direkt.de: 04/18/2017 13:16:41
15:16:41|   Info| NetApiStatus for NetApiBufferFree: 0
15:16:41|   Info| Client UTC Date/Time: 04/18/2017 13:16:41
15:16:41|   Info| Difference (in minutes) between client time and actual time: 1.456E-05
15:16:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.LocalTimeDiagnostic.ExecuteInternal
15:16:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.DiagnosticEngine.Run(Environment)
15:16:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.RunEnvironmentDiagnostics
15:16:41|   Info| Attempting AD (https) org service connection.
15:16:42|   Info| Error connecting to URL: https://MYSERVER/MYINSTANCE/XRMServices/2011/Organization.svc Exception: System.InvalidOperationException: 
Data[0] = "The provided uri did not return any Service Endpoints!
{0}"
Data[1] = ""
   bei Microsoft.Xrm.Sdk.Client.ServiceConfiguration`1..ctor(Uri serviceUri, Boolean checkForSecondary)
   bei Microsoft.Xrm.Sdk.Client.OrganizationServiceConfiguration..ctor(Uri serviceUri, Boolean enableProxyTypes, Assembly assembly)
   bei Microsoft.Xrm.Sdk.Client.ServiceConfigurationFactory.CreateConfiguration[TService](Uri serviceUri, Boolean enableProxyTypes, Assembly assembly)
   bei Microsoft.Xrm.Sdk.Client.ServiceConfigurationFactory.CreateConfiguration[TService](Uri serviceUri)
   bei Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.DiscoverAuthUsingServiceMetadata(Uri endPoint, Uri webEndPoint)
   bei Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.GetAuthProviderForDeployment(Uri endPoint, Uri webEndPoint)
   bei Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.DeploymentInfo`1.ValidateAuthProvider()
   bei Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.SortAndValidateDeployments()
15:16:42|   Info| AD (https) org service connection failed. Exception: 
Data[0] = "The provided uri did not return any Service Endpoints!
{0}"
Data[1] = ""
15:16:42|   Info| Attempting IFD (https) org service connection.
15:16:42|   Info| Error connecting to URL: https://MYSERVER/XRMServices/2011/Organization.svc Exception: System.InvalidOperationException: 
Data[0] = "The provided uri did not return any Service Endpoints!
{0}"
Data[1] = ""
   bei Microsoft.Xrm.Sdk.Client.ServiceConfiguration`1..ctor(Uri serviceUri, Boolean checkForSecondary)
   bei Microsoft.Xrm.Sdk.Client.OrganizationServiceConfiguration..ctor(Uri serviceUri, Boolean enableProxyTypes, Assembly assembly)
   bei Microsoft.Xrm.Sdk.Client.ServiceConfigurationFactory.CreateConfiguration[TService](Uri serviceUri, Boolean enableProxyTypes, Assembly assembly)
   bei Microsoft.Xrm.Sdk.Client.ServiceConfigurationFactory.CreateConfiguration[TService](Uri serviceUri)
   bei Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.DiscoverAuthUsingServiceMetadata(Uri endPoint, Uri webEndPoint)
   bei Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.GetAuthProviderForDeployment(Uri endPoint, Uri webEndPoint)
   bei Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.DeploymentInfo`1.ValidateAuthProvider()
   bei Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.SortAndValidateDeployments()
15:16:42|   Info| IFD (https) org service connection failed. Exception: 
Data[0] = "The provided uri did not return any Service Endpoints!
{0}"
Data[1] = ""
15:16:42|   Info| Attempting IFD discovery service connection.
15:16:43|   Info| Error connecting to URL: https://MYSERVER/XRMServices/2011/Discovery.svc Exception: System.InvalidOperationException: 
Data[0] = "The provided uri did not return any Service Endpoints!
{0}"
Data[1] = ""
   bei Microsoft.Xrm.Sdk.Client.ServiceConfiguration`1..ctor(Uri serviceUri, Boolean checkForSecondary)
   bei Microsoft.Xrm.Sdk.Client.ServiceConfigurationFactory.CreateConfiguration[TService](Uri serviceUri, Boolean enableProxyTypes, Assembly assembly)
   bei Microsoft.Xrm.Sdk.Client.ServiceConfigurationFactory.CreateConfiguration[TService](Uri serviceUri)
   bei Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.DiscoverAuthUsingServiceMetadata(Uri endPoint, Uri webEndPoint)
   bei Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.GetAuthProviderForDeployment(Uri endPoint, Uri webEndPoint)
   bei Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.DeploymentInfo`1.ValidateAuthProvider()
   bei Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.SortAndValidateDeployments()
15:16:43|  Error| Exception : 
Data[0] = "The provided uri did not return any Service Endpoints!
{0}"
Data[1] = ""    bei Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.LoadOrganizations(AuthUIMode uiMode, Control parentWindow)
   bei Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizationsInternal[TService](Boolean forceUI, String deploymentUrl, Boolean tryWIA, Boolean keepUrlIntact, String org)
   bei Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizationsInternal[TService](Boolean forceUI, String deploymentUrl, Boolean tryWIA)
   bei Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizationsLogic(Boolean forceUI, String deploymentUrl, Boolean tryWIA)
   bei Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizations(Boolean forceUI)
   bei Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__0(Object sender, DoWorkEventArgs e)
   bei System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
   bei System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
15:16:43|  Error| Dynamic Help Link: http://go.microsoft.com/fwlink/?LinkID=398563&lcid=407&cv=8.2.0.749&opsys=10.0.10586.0&cid=f83670b0-edf1-41cb-b524-f48437517bdc&client=Outlook&error=System.InvalidOperationException%3a80131509&method=LoadOrganizations&st=   bei Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.LoadOrganizations(AuthUIMode uiMode, Control parentWindow)
   bei Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizationsInternal[TService](Boolean forceUI, String deploymentUrl, Boolean tryWIA, Boolean keepUrlIntact, String org)
   bei Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizationsInternal[TService](Boolean forceUI, String deploymentUrl, Boolean tryWIA)
   bei Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizationsLogic(Boolean forceUI, String deploymentUrl, Boolean tryWIA)
   bei Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizations(Boolean forceUI)
   bei Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__0(Object sender, DoWorkEventArgs e)
   bei System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
   bei System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)&orgType=CRM On-Premise


  • Community Member Profile Picture
    Community Member on at
    RE: CRM App for Outlook: Can't connect to Dynamics 365 on prem

    @ Mahesh: Thank you very much for your friendly offer! First I've to ask my Supervisor which is in easter holliday this week. I will try to call him anyway and get in touch after he answerd.

  • Marc G. Profile Picture
    Marc G. 895 on at
    RE: CRM App for Outlook: Can't connect to Dynamics 365 on prem

    Hi Juge, ok, so technically all seems fine. The user that is logged on to Outlook: does he have sufficient rights in CRM? Try to make him System Administrator and see if the problem still presists.

    On the Developer Resources page in CRM, does the Discovery Service URL has the same URL?

  • Community Member Profile Picture
    Community Member on at
    RE: CRM App for Outlook: Can't connect to Dynamics 365 on prem

    User is both Windows Domain and CRM Admin.

    All shown URL in the Developer Ressources are starting with "https://MYSERVER/MYINSTANCE

    I added the full log to my last post above. Thank you so far!

  • Suggested answer
    Marc G. Profile Picture
    Marc G. 895 on at
    RE: CRM App for Outlook: Can't connect to Dynamics 365 on prem

    Hi, ok so everything seems fine but the CRM Server is not showing the discovery information. Can you reach this url manually?

    myserver/.../Discovery.svc

    If not, try to start a repair on the CRM installation.

  • Community Member Profile Picture
    Community Member on at
    RE: CRM App for Outlook: Can't connect to Dynamics 365 on prem
    Can't access:

    Ungültige Benutzerautorisierung.

Die der Plattform übergebene Benutzerauthentifizierung ist ungültig.

    ("invalid user autorisation - Method of user authentication invalid")

    Do I need ADFS to publish the discovery inormation?!

  • Suggested answer
    Marc G. Profile Picture
    Marc G. 895 on at
    RE: CRM App for Outlook: Can't connect to Dynamics 365 on prem

    Haha I do speak German, but not that good ;-). Weird... This has to work... Just try to repair the CRM installation. It might have something to do with SPN records. That will be repaired when you do a repair on the CRM installation.

    I have multiple customers working with the Outlook Client without using ADFS / IFD. So this should just work without them.

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