Sales order is not created after calculating and posting the retail statements

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Posted on by Ajay Kumar Y

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We are facing the strange issue in PROD environment.

Version : AX 2012 R3 CU8
(Retail module)

Sales orders are not getting created after calculating and posting statements. But this is only for some of the statements.

I searched in LCS for this issue, but no hotfix found.

Questions:
1. How can we create the Sales orders manually based on the statements, so that we can invoice them and update those SO IDs back to retail transaction table ?
2. How can we manage this issue so that this issue won't occur again ?

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CattermoleS 55 on at

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RE: Sales order is not created after calculating and posting the retail statements

Hi Ajay, Is this happening for all your statements? Are you posting statements via Batch? Are all Sales orders missing or just some of them? Have the Payment Journals been created/posted? I have seen different variations of partial posting of statements when posting via batch. Data fix is the best way to fix them to untag all transactions from the statement. Change the Status of all transactions, Payment transactions from Posted to None and Create a new statement for the transactions and post manually. The following LifeCycle Article details the many hotfixes that have been released for Statement Post for R3. fix.lcs.dynamics.com/.../Solution;qc=1a8d5a32d01c38f2db0b581ecab7fd5c2e4b80598f9fa7fbdaaf8519433efd16

Regards,

Steve

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