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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Knowledge Article rewr...
Customer experience | Sales, Customer Insights,...
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Knowledge Article rewrite vanity URL

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Posted on by Jason Kelton 11
Hi all,
 
We have been trying to figure this out for some time but can't find a solution.  We have a customer portal solution published for Knowledge Articles.  The articles follow what appears to be this URL configuration setting in KB settings:
  • URL Format: Type the portal URL that will be used to create external (public-facing) portal links for knowledge articles, which the service agents can share with the customers. The external URL is created in the following format: https://support portal URL/kb/{kbnum}. The placeholder, /{kbnum}/, is replaced by an actual knowledge article number.
What we're looking for is to change / rewrite the URL structure so that the URI is more descriptive of the Knowledge Article title.  We tried creating a field called KB Slug and put in there /how-to-reboot-your-pc for example, but it doesn't work.
 
Any ideas on how to make these URI's more SEO friendly?
 
We also imported a slew of records over from HubSpot to Dynamics and whilst we might just need to replace the lilnks in all these articles now, it would be good to see if this is possible first.  I've scoured the community but there's nothing I can find here that allows this.
Thanks,
 
 
  • Suggested answer
    Jason Kelton Profile Picture
    Jason Kelton 11 on at
    Knowledge Article rewrite vanity URL
    Thanks Leah,
     
    What we've done as a bit of a workaround is build a business rule on a field called Article Slug, so that if the slug exists, overwrite the article id.  For this customer article id's are not really important.  Next part is for us to modify the page template to use the article name instead of the article id in the breadcrumb (as you're already at the article, it doesn't need to be clickable anyway).  That way we don't see article > how-to-reboot-your-pc and instead see something a little more glamorous :)
     
    Thanks,
     
    Jase.
     
     
     
  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Knowledge Article rewrite vanity URL
    Hi,
    Unfortunately, we can't change it, which is by-design.
    The format should be https://support portal URL/kb/{kbnum}, and placeholder, "{kbnum}" will be replaced with value from 'Article Public Number' column.
    There is no support way to customize it.
    Maybe you can create a new idea through the below URL, then ask your colleagues to raise up the votes.
     Ideas (dynamics.com)
     Our product team has direct visibility of these ideas and they will implement it on the basis of the highest number of votes received.
     

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