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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Why does microsoft CRM...
Microsoft Dynamics CRM (Archived)

Why does microsoft CRM remove FQDN message-ID from email message once tracked in CRM? How can this be resolved? There is no information on this anywhere but it seems to be extremely common problem.

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Posted on by Aoife 80

Why does microsoft CRM remove FQDN message-ID from email message once tracked in CRM? How can this be resolved? There is no information on this anywhere but it seems to be extremely common problem. Can someone help please.

Issue:

We have been experiencing an issue with one of our customers where CRM is removing the domain from the message ID which is causing rejection. They are quite strict on RFC standards requiring that message headers include a unique message ID but once a message in Outlook is tracked in CRM the FQDN is removed.

 

 

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  • Aoife Profile Picture
    Aoife 80 on at

    Hi,

    There has been no responses to this yet. Can even one of the CRM Team confirm that this is not possible and it is something that might be in the pipeline to get fixed in your next edition. I would appreciate anyones rsponse.

    Thanks,

    Aoife.

  • Gus Gonzalez Profile Picture
    Gus Gonzalez 27,113 on at

    Can you post some screenshots of what you are seeing?

    Thanks.

  • Aoife Profile Picture
    Aoife 80 on at

    Thanks for the response. The issue is that mail is being rejected and after an investigation it was discovered that tracking emails in CRM was the issue, a stated above. I dont understand what screenshots you require, can you be more specific?

    Thanks,

    Aoife.

  • BenG Profile Picture
    BenG 155 on at

    The CRM Team seems to be very quiet about this issue? Anybody there to help? I'm experiencing quite a few emails being rejected due to this specific issue.

    thanks,

    Ben

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