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Why does system auto split my sales order when trying to post?

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Posted on by RH

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I am entering a sales order. In my trial company it works fine but when we do live it splits the invoices into two:

Then, when I post it, it posts the first line, then it opens a new order for the 2nd line: We just want to charge to the G/L and NOT tie it to the shipment/item charge.

Posted#1

Open Order#2

Please help, thanks!

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Dynamics 365 Business Central

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Valentin Castravet 32,319 Super User 2026 Season 1 on at

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In a sales order lines you have 3 fields:

Quantity

Qty. to Ship

Qty. to Invoice

When you click Post, the system is only going to Ship/Invoice the quantity you have in the Qty. to Ship and in the Qty. to Invoice fields. Perhaps the first time you clicked post + invoice you didnt have a value in the Qty. to Invoice fields for both lines? Only 1 line had a value so only that line was invoiced.

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

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YUN ZHU 99,360 Super User 2026 Season 1 on at

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Hi, is the following setting not enabled? Qty. to Ship is empty?

Hope this helps as well.

Thanks.

ZHU

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Mustafa Omerbegović 1,477 Moderator on at

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Hello RH,

Everything that Zhu and Valentin said was helpful, and I want just to say that, if you go back to the Sales order from which you post that document, you could see on the first row that you still have a Qty to Invoice.

Once when you invoice and ship all quantities from Sales Order, then, that order will be deleted, or moved to Archives if setup for archiving document is turn on.

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RH 452 on at

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Hey fellas really appreciate the help.
After numerous runs on trial I found it was most likely that the user pressed "Ship and Invoice" when doing the Inventory Pick posting so it splits the invoice. If you do "Ship" only then it goes thru. Then on the sales order, you can post altogether afterwards, otherwise it will invoice the Item line separately.

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Khushbu Rajvi. 22,211 Super User 2026 Season 1 on at

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Auto-splitting sales orders is often due to the quantities in the "Qty. to Ship" and "Qty. to Invoice" fields. Ensure that these fields are correctly filled for each line before posting. Try posting the shipment and invoice separately to prevent splitting.

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