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Microsoft Dynamics CRM (Archived)

CRM online - what happens when an account expires?

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Hi All,

What happens in Dynamics 2015 Online when a user account expires?

AD syncs to the cloud, so after an account expires or is disabled in AD, it will expire or be disabled in the cloud.

Dynamics uses the cloud for authentication, so once this happens presumably they will not be able to log into Dynamics.

What happens to:

  • References to their user in Dynamics, e.g. in the audit logs - do they drop back to being a GUID, or does Dynamics still display their name and details.
  • Workflows that were running under their account - do they keep running?
  • Records, views etc they had ownership of.

Thanks in advance!

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  • Verified answer
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    on at

    Hi MBwd,

    The user will become Inactive in CRM. You can see them in the Inactive Users view.

    The records/workflows remain.

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