web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Marketing Interactions
Customer experience | Sales, Customer Insights,...
Suggested Answer

Marketing Interactions

(0) ShareShare
ReportReport
Posted on by FrancescaVarglien

I need to understand exactly all activities that count as an interaction in Dynamics 365 Marketing. Does anyone have a list or detailed explanation?

Thanks

Francesca

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Marketing Interactions

    Hi FrancescaVarglien 

    Along with activities from Dynamics 365 Sales and Customer Service, you can view interactions based on activities from both real-time marketing and outbound marketing, including interactions across the following marketing activities:

    • Emails
    • Text messages
    • Push notifications
    • Web activity
    • Forms
    • Events

    You can refer the following link for more details:

    Customer interactions timeline (Dynamics 365 Marketing) | Microsoft Docs

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 203 Super User 2025 Season 2

#2
#ManoVerse Profile Picture

#ManoVerse 121

#3
Pallavi Phade Profile Picture

Pallavi Phade 68

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans