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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Marketing Interactions
Customer experience | Sales, Customer Insights,...
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Marketing Interactions

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Posted on by FrancescaVarglien Microsoft Employee

I need to understand exactly all activities that count as an interaction in Dynamics 365 Marketing. Does anyone have a list or detailed explanation?

Thanks

Francesca

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    Community Member on at

    Hi FrancescaVarglien 

    Along with activities from Dynamics 365 Sales and Customer Service, you can view interactions based on activities from both real-time marketing and outbound marketing, including interactions across the following marketing activities:

    • Emails
    • Text messages
    • Push notifications
    • Web activity
    • Forms
    • Events

    You can refer the following link for more details:

    Customer interactions timeline (Dynamics 365 Marketing) | Microsoft Docs

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