web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

Sending automated emails every time someone submits or updates their subscription centre

(0) ShareShare
ReportReport
Posted on by 4

I've been looking into how to use outbound marketing to send an email every time a contact updates their subscription centre preferences.

This seems more difficult than it should be as outbound marketing won't let a contact flow through a journey more than once or it puts those contacts through repeatedly every day on a schedule.  Ideally this email / journey needs to be triggered in near real time and allow contacts to flow through as many times as they decide they want to update their preferences.

Only potential solution so far is using event triggers in real time marketing but surely there must be a simpler solution natively within outbound marketing?

Any help or ideas are very much appreciated.

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    29,064 on at

    Hi,

    You can set a double opt-in to achieve that.

    Here is a tutorial which you can refer to.

    Manage subscription centers and double opt-in in Dynamics 365 Marketing - Learn | Microsoft Docs

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 128 Super User 2026 Season 1

#2
11manish Profile Picture

11manish 95

#3
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 69 Most Valuable Professional

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans