Email activities not displaying within Last Activity report

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Posted on by Showbiz

Hi all,

I am attempting to make a report to see the Last Activities on our Accounts, however when I used the OOB "Neglected Account" reports, the column "Last Activity" shows the date of the last activity (exactly what I want) but it does not include emails which are activities. Then when I make my own custom report, under the column "Last Updated" once again, it shows all the activities with the Account, but not including emails. Please help!!!

My purpose is to see which accounts we have not interact or had any recent activities with, by viewing ONE last activity encountered with them.

Much help is appreciated! Thank you :)

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Adrian Begovich 21,009 Super User 2024 Season 2 on at

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RE: Email activities not displaying within Last Activity report

Hi Showbiz,

A custom SSRS Report using FetchXML is the best way to meet your requirement. In case you do decide to take this route, here is a guide on developing SSRS Reports for Dynamics 365 using FetchXML.
Showbiz 50 on at

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RE: Email activities not displaying within Last Activity report

Thanks Arun, was hoping that there would another work around that doesn't involve SRSS/fetchxml
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Arun Vinoth 11,613 on at

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RE: Email activities not displaying within Last Activity report

You can build a new SSRS report using fetchxml.

community.dynamics.com/.../259198
Showbiz 50 on at

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RE: Email activities not displaying within Last Activity report

Would be awesome if anyone has the answer for this :(