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Suppression segments Dynamics 365 Customer Insights

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Posted on by Chris M

Currently we have a number of journeys set up in Dynamics 365 Marketing and we use suppression segments as an exit criterion so that we aren't sending customers unnecessary emails etc. With the launch of 365 insight I want to know how suppression segments will be affected? I'm sure there will be positives that I can use though I'm struggling to find any information on how the change will impact suppression segments and what changes there will be if at all.

Can anyone help or point me in the right direction?

Regards,

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Haig Liu Microsoft Employee on at

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Hi,

According to the official documentation, product functionality will not be affected:

https://learn.microsoft.com/en-us/dynamics365/marketing/ci-faq?WT.mc_id=DX-MVP-5003395#functionality

If my answer was helpful, please click Like, and if it solved your problem, I hope you can verify it to help other community members find more.
Please feel free to contact me if you have any further questions.
Regards,
Haig

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Chris M 7 on at

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Hi

Thank you for your reply. So I understand this there are no changes to suppression segments regarding how they are used or the need for them in 365 Insight?

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Haig Liu Microsoft Employee on at

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Yes, according to the official documentation, this change to Insight will not affect functionality.
The last update was in September regarding outbound marketing:

Move from outbound to real-time marketing | Microsoft Learn

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