Skip to main content
Dynamics 365 general forum
Suggested answer

Suppression segments Dynamics 365 Customer Insights

editSubscribe (0) ShareShare
Posted on by 7
Currently we have a number of journeys set up in Dynamics 365 Marketing and we use suppression segments as an exit criterion so that we aren't sending customers unnecessary emails etc. With the launch of 365 insight I want to know how suppression segments will be affected? I'm sure there will be positives that I can use though I'm struggling to find any information on how the change will impact suppression segments and what changes there will be if at all.
Can anyone help or point me in the right direction?
  • Haig Liu Profile Picture
    Haig Liu on at
    Suppression segments Dynamics 365 Customer Insights
    Yes, according to the official documentation, this change to Insight will not affect functionality.
    The last update was in September regarding outbound marketing:
  • Chris M Profile Picture
    Chris M 7 on at
    Suppression segments Dynamics 365 Customer Insights
    Thank you for your reply. So I understand this there are no changes to suppression segments regarding how they are used or the need for them in 365 Insight?
  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu on at
    Suppression segments Dynamics 365 Customer Insights
    According to the official documentation, product functionality will not be affected:
    If my answer was helpful, please click Like, and if it solved your problem, I hope you can verify it to help other community members find more.
    Please feel free to contact me if you have any further questions.

Helpful resources

Quick Links

What Motivates a Super User?

We know many of you visit the Dynamics 365 Community and Power Platform…

Demystifying Copilot with Georg Glantschnig…

Industry experts answer burning questions directly from our amazing Community…

Setting Up Knowledge Sources for Copilot…

Look at how configuring a comprehensive knowledge base is crucial…


Andre Arnaud de Calavon Profile Picture

Andre Arnaud de Cal... 283,045 Super User

Martin Dráb Profile Picture

Martin Dráb 222,570 Super User

nmaenpaa Profile Picture

nmaenpaa 101,138

Product updates

Dynamics 365 release plans