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Customer experience | Sales, Customer Insights,...
Unanswered

Not able to save settings in CRM

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Posted on by 35

We are using dynamics crm 2015. We have to configure email router. For that as a first step we are trying to set synchronization method as "Server side synchronization or email router" option in the user's crm mailbox. As we have to use email router we are not providing any Server profile. but these settings is not getting saved. We are getting 

 "ErrorMessage:Microsoft.Crm.CrmException: There should be no profile level error when email server profile is null." event in event viewer.
Please suggest the solution to this issue.
I have the same question (0)
  • HarryZang Profile Picture
    240 on at

    The error message looks like your server profile of your email configuration may be not correct.

    Please refer to the following link (it is a guide for setting email router in CRM2015):

    www.cloudfronts.com/.../

  • CRM Queries Profile Picture
    35 on at

    Thanks Harry.

    But we are using Email router. In email router no server profile is required on crm mailbox setting.

    FYR : community.dynamics.com/.../470264

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