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My customer bought new machines with Windows 7 32 bit home premium to use with RMS 2.0 SP3. Now our Cognitive Advantage printer will no longer print out the correct number of barcode labels and often has big black dots on the labels or is missing informati

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: My customer bought new machines with Windows 7 32 bit home premium to use with RMS 2.0 SP3. Now our Cognitive Advantage printer will no longer print out the correct number of barcode labels and often has big black dots on the labels or is missing infor

    SP4 or above is required for Windows 7.

    Also Windows 7 has to be Professional or above.

    Although I have manager to get RMS to run of Windows 7 business with only SP# before.

    Also they have re-released the SP4 update, so if you have downloaded already please redownload it.

    mbs.microsoft.com/.../rms-20-sp4.htm

    Supported Operating Systems (32-bit or 64-bit unless otherwise noted)

    Note – Windows Server 2000 is no longer supported.

    Windows® 7 SP1 (Professional Edition or higher)

    Windows® Vista SP2 (Business Edition or higher)

    Windows® XP SP3 (SP2 for 64-bit; 64-bit requires .NET Framework 3.5)

    Windows® Embedded POSReady 2009 (32-bit only)

    Windows® Embedded for Point of Service - WEPOS 1.1 SP3 (32-bit only)

    Windows® Server 2008 R2

    Windows® Server 2008 SP2

    Windows® Server 2003 SP3

    Windows® Small Business Server 2008

    Windows® Small Business Server 2003

    Note – An issue has been discovered that affects users of Microsoft Dynamics RMS who operate in any of the following environments:

    Windows XP Service Pack 3

    Windows Vista Service Pack 1

    Windows Server 2008

    Windows Small Business Server 2008

    You should not use Microsoft Dynamics® RMS in any of these environments until you have installed the fix for this issue. For information, see this Microsoft Help and Support article: go.microsoft.com/fwlink

    ALWAYS BACKUP BEFORE APPLYING A SERVICE PACK

    Thanks

    Ed Boyer

  • Lois Pawlak Profile Picture
    Lois Pawlak 320 on at
    Re: My customer bought new machines with Windows 7 32 bit home premium to use with RMS 2.0 SP3. Now our Cognitive Advantage printer will no longer print out the correct number of barcode labels and often has big black dots on the labels or is missing infor

    Ed, my post got cut off above.  Yes, we are using Windows 7 Home (not sure if it's premium), but it is 32 bit.  I know there is a Premium Edition of Win 7, but wasn't sure if we needed it.  Where is the information that states RMS doesn't work with Win 7 Home?  I haven't been able to locate any knowledge base articles or other info that states this.  I see you have said to check the printer driver for the Cognitive Advantage printer, but no driver other than a generic text has ever worked in RMS for barcode printing.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: My customer bought new machines with Windows 7 32 bit home premium to use with RMS 2.0 SP3. Now our Cognitive Advantage printer will no longer print out the correct number of barcode labels and often has big black dots on the labels or is missing infor

    Make sure the printer has the correct driver installed.  www.cognitive.com/resources_Driver.aspx

    by the way, RMS or POS doesn't support the Windows Home product line, only the professional or higher version.

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