Skip to main content

Notifications

Announcements

Join us in the Community for an AMA: December 12th Register Today
News and Announcements icon
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Generic "An error...
Customer experience | Sales, Customer Insights,...
Unanswered

Generic "An error has occurred" when loading personal option pane and other errors

(0) ShareShare
ReportReport
Posted on by DorienM 30

Hi All,

We are using Dynamics CRM 2016 on premise. We were previously on version 8.0 and recently installed SP1 (and 1.1). Yes I know this is incredibly old but for reasons I cannot get in to we have essentially been version locked for the past few years.

After upgrading to 8.1.1 we have run into several issues however.

  1. When trying to open personal options this message is shown:

    An error has occurred.

    Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.

    Checking event viewer w3wp.exe is recording a "NullReferenceException" somewhere in my.crm.instance.com:443/.../personalsettings.aspx

  2. When trying to open "System Settings" under "Settings" -> "Administration" -> "System Settings" the same generic "An error has occurred" message appears. Although this time event viewer records this error: 

    Exception type: HttpCompileException
    Exception message: c:\Program Files\Microsoft Dynamics CRM\CRMWeb\Tools\SystemSettings\Dialogs\systemsettings.aspx(2381): error CS0103: The name 'IsRelevanceSearchPreviewEnabled' does not exist in the current context

    in my.crm.instance.com:443/.../systemsettings.aspx

  3. Activities and Notes no longer load in the social pane. Posts and KB articles both load fine. There are no events shown in the event log for either of these. Digging through the activities pane with dev tools I can see a bunch of empty "TR" HTML tags where the content usually goes. I can still go to associated activities and see records but the social pane does not load them.

Relevant screenshots attached. Any help is appreciated.

0028.png3021.png5822.png54752.png5810.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join us in the Community for an AMA: December 12th Register Today

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Community AMA December 12th

Join us as we continue to demystify the Dynamics 365 Contact Center

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,240 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,149 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans