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Microsoft Dynamics AX (Archived)

Email template HTML tags not rendering in outlook properly

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Posted on by 1,104

Hi Experts,

I configured an email template; when I open it in browser it is displaying properly.

But, when I use this template to send mail to outlook from AX 7 there are some alignment issues. Is there any setup required in outlook.

Values are populating correctly; but, I am facing alignment issues. Values between each columns in the table are merged when displaying in the outlook mail.

<table width="100%" border="0" cellspacing="2" cellpadding="3">

<tbody>
<tr>
<td align="center"><u><strong>Return Acknowledgement</strong></u></td>
</tr>

<tr>
<td><table width="30%" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td width="49%"><strong>Return Order No.</strong>
</td><td width="2%">:</td>
<td width="49%">%ReturnOrderNo%</td>
</tr>

<tr><td width="49%"><strong>Return Order Status </strong></td>
<td width="2%">:</td><td width="49%">%ROStatus%</td></tr>

<tr><td width="49%"><strong>RO Creation Date </strong></td>
<td width="2%">:</td><td width="49%">%ROCreationDate%</td></tr>

<tr><td width="49%"><strong>Response Date </strong></td>
<td width="2%">:</td><td width="49%">%ResponseDate%</td></tr>

<tr><td width="49%"><strong>Store Name </strong></td>
<td width="2%">:</td><td width="49%">%StoreName%</td></tr>

<tr><td width="49%"><strong>Store User </strong></td><td width="2%">:</td>
<td width="49%">%StoreUser%</td></tr>

<tr><td width="49%"><p><strong>&nbsp;</strong></p></td>
<td width="2%"><p><strong>&nbsp;</strong></p></td>
<td width="49%"><p><strong>&nbsp;</strong></p></td></tr>
</tbody></table>
</td></tr>
<tr><td align="left"><table width="100%" border="1" cellspacing="0" cellpadding="0">
<tbody><tr><td><strong>Line #</strong></td>
<td><strong>Item Code</strong></td>
<td><strong>Item Description</strong></td>
<td><strong>Serial #</strong></td>
<td><strong>Line Status</strong></td>
<td><strong>Quantity</strong></td>
<td><strong>Error Description</strong></td>

</tr>%tableRows%</tbody></table>


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I have the same question (0)
  • Suggested answer
    Fedir Kryvyi Profile Picture
    1,026 on at

    I would say this is not an AX issue, but rather Outlook issue. I would suggest you checking some forums about HTML because they are usually facing issue with Email apps not rendering HTML properly.

    There is even a suggestion that some KB for Outlook can fix that:

    www.computerworld.com/.../word-outlook-merged-cell-problem-arises-after-install-of-patch-kb-3213656.html

  • Suggested answer
    Srini Ramidi Profile Picture
    2 on at

    Hello,

    Refer this you need to install this update if the email don’t work correctly in Outlook.

    support.microsoft.com/.../october-3-2017-update-for-word-2016-kb4011140

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