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Marketing form not appearing on website though lived

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Posted on by 25

Hi Community,

I tried using the marketing form function instead of the custom registration function however it is not appearing on the website may i know what went wrong?

pastedimage1618820056993v1.png

pastedimage1618820056996v2.png

Many thanks in advance!

  • xuan124 Profile Picture
    xuan124 25 on at
    RE: Marketing form not appearing on website though lived

    Dear Nya,

    Thank you for the prompt assistance!

    Apparently there is no form hosting script on my side as compared to your screenshot.

    I have tried to stop the event and go it live again after switching to use an Event Registration Form but was not reflected on the portal itself.

    Checked out the form hosting element inside the marketing form as suspected there is no form hosting script.

    pastedimage1619414702574v1.png

    May i know how do i link the marketing form to the portal?

    pastedimage1619414925896v2.png

    Thanks in advance!

    Best regards,

    Xuan

  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Marketing form not appearing on website though lived

    Hi,

    The screenshot provided is a bit blurry, but I can see that the "Use marketing form for registration" option is turned on.

    However, it seems that there is no Form hosting script in your screenshot.

     pastedimage1618886746237v1.png

    It is recommended to check if the script is not there or if it was not loaded during the screenshot.

     

    And also, where do you host this event, a portal or an external web site?

     

    Here are some suggestions:

    1. Please try to stop the event and go it live again after switching to use an Event Registration Form.
    2. If you host the event in the Event Management Portal, try to restart the portal from Power Apps.

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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