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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / An error occurred with...
Microsoft Dynamics CRM (Archived)

An error occurred with the Microsoft CRM Outlook add-in. Restart Microsoft Outlook and try again. HR=0x9cd20009. Context=General. Function=CExplorerEventsRoot::SelectionChangeInternal. Line=519

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An error occurred with the Microsoft CRM Outlook add-in.  Restart Microsoft Outlook and try again. HR=0x9cd20009. Context=General. Function=CExplorerEventsRoot::SelectionChangeInternal. Line=519

This keeps happening over and over and closes outlook.

Outlook 2010 Windows 7 64 bit and CRM 2011 rollup 12

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I have the same question (0)
  • Suggested answer
    Muhammad Adeel Javaid Profile Picture
    Muhammad Adeel Javaid 5,580 on at

    Try to start outlook with >run>outlook /cleanviews.

  • Suggested answer
    Muhammad Adeel Javaid Profile Picture
    Muhammad Adeel Javaid 5,580 on at

    You can also refer to this link for troubleshooting:

    blogs.msdn.com/.../troubleshooting-the-microsoft-dynamics-crm-client-for-outlook.aspx

  • Mohammad Atif Profile Picture
    Mohammad Atif on at

    How many systems are effected by this?

    is this happening for multiple systems?

    From when you are facing this issue ?

    is this a new install or an upgrade ?

    Thanks,

    Mohammad

  • John Bryntze Profile Picture
    John Bryntze 10 on at

    Got the EXACT same error message on a client, Windows 7 64-bit, 32-bit Office 2010 SP2, CRM 2011 RU12 and it follows the user if he/she move to a new computer. Had same problem with Office 2007 SP3 also.

    "An error occurred with the Microsoft CRM Outlook add-in.  Restart Microsoft Outlook and try again. HR=0x9ac20009. Context=General. Function=CExplorerEventsRoot::SelectionChangeInternal. Line=519."

    Just tried: outlook /cleanviews on the machine and will wait tomorrow if that helps, but other than that any news on this?

  • John Bryntze Profile Picture
    John Bryntze 10 on at

    can contribute with that "outlook.exe /cleanviews" does not seem to help in this, issue is the same.

  • Andy Satchwell Profile Picture
    Andy Satchwell 220 on at

    We have the same issue here just with one user, does Microsoft have an answer?????

  • mtkeenan Profile Picture
    mtkeenan 1,895 on at

    I've an issue whereby outlook just puts the crm add-in into an inactive state.  No errors

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