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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / License update issue: ...
Small and medium business | Business Central, N...
Answered

License update issue: Dynamics Business Central

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Posted on by Sagar Dangar, MCP 813 Moderator
Hi,
 
My user is assigned with "Business Central premium" license in azure, but it is not visible on User card
 
I have tried "Update Users from Microsoft 365" but it's not updating.
 
Note: "Internal BC administrator" license is showing on user card.
 
What should be the cause of this issue?
Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Verified answer
    Matteo Fiocco Profile Picture
    Matteo Fiocco 260 on at

    Hi @Sagar_Dangar_MCP,

     

    This issue usually happens because the license synchronization hasn't fully completed or the user has multiple licenses assigned, causing Business Central to pick up a different license type.

     

    Here’s what you can quickly check or do:

     

    1.  

      Verify License Assignment:

       

      •  

        Go to the Microsoft 365 admin center and ensure the correct "Business Central Premium" license is assigned to the user (no conflicts with other licenses).



        •  

    2.  

      Force License Synchronization in Business Central:

       

      •  

        Navigate to Users page in BC.


      •  

        Run "Update Users from Microsoft 365" again.


      •  

        If still unsuccessful, wait a few minutes as synchronization might have a slight delay.



        •  

    3.  

      Check License Priority:

       

      •  

        "Internal BC Administrator" might override Premium visibility if assigned simultaneously.


      •  

        Temporarily remove other conflicting licenses from the user in Azure/M365 admin and re-run synchronization.



        •  

    4.  

      Clear User Personalization (Optional):

       

      •  

        In rare cases, outdated personalization caches license details.


      •  

        Navigate to User Personalizations page, clear for the affected user, and retry license update.



        •  


      5.  
     

    Usually, step #3 solves this type of issue. Let me know how it goes!

     

    Hope this helps!

  • Verified answer
    RockwithNav Profile Picture
    RockwithNav 9,156 Super User 2026 Season 1 on at
    Detach the license from Microsoft 365, recreate the user, reassign the license, and then try updating it in Business Central. Sometimes this issue originates within Microsoft 365, and performing a reset like this can resolve it.
     
     
     
     
     
     
  • Verified answer
    Sagar Dangar, MCP Profile Picture
    Sagar Dangar, MCP 813 Moderator on at
    Hi,
     
    1. I removed "Business Central premium" license and Assigned "Business Central license for WIs " license and run "Update users from Microsoft 365"
    2. Again, I removed "Business Central license for WIs " license and Assigned "Business Central premium" license and run "Update users from Microsoft 365" and it's updated.

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