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311Hello Community,
For setting up SMS Channel using Twilio, according to this Microsoft documentation, it says we can configure only one phone number per workstream: https://learn.microsoft.com/en-us/dynamics365/customer-service/configure-sms-channel-twilio?tabs=customerserviceadmincenter
However, I believe that’s incorrect, because we could set up multiple SMS channels under one SMS workstream, and we could associate a different Twilio phone number for each channel. That means multiple phone numbers under the same workstream.
Am I correct?
I would appreciate the confirmation if anyone has the insights.
However, I believe that’s incorrect, because we could set up multiple SMS channels under one SMS workstream, and we could associate a different Twilio phone number for each channel. That means multiple phone numbers under the same workstream.
Am I correct?
I would appreciate the confirmation if anyone has the insights.
Thank you!
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