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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Record Is Unavailable ...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Record Is Unavailable - When clicking on service tab using Field Services Mobile App

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Posted on by davedran1
Hi
 
I have a strange issue, where the work order template under service tab are displaying /Record Is Unavailable/ for iPhone 14 or iPhone X , but seems to work on iPhone SE.  This occurs in online and offline mode.
 
I am using the latest  Field Services Mobile App downloaded from AppStore.
 
Other changes we did recently was to modify the work order templates. (Even a new booking with  this new template shows the same error).
They work well on Laptop browser and iPhone SE.
 
Appreciate any guidance/suggestions.
 
Thank you very much.
 
Kind regards.
 
David 
I have the same question (0)
  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    Hi,
     
    This may seem like a compatibility issue or a bug.
    However, it is difficult to determine what the problem is based on known information alone.
    I strongly recommend that you raise a support ticket to contact a Microsoft professional to assist you in resolving this issue:
     
    I hope this helps, but please let me know if you need anything else or if you have any other questions.
    thanks,
    Haig Liu

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