Record Is Unavailable - When clicking on service tab using Field Services Mobile App

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Posted on by davedran1

I have a strange issue, where the work order template under service tab are displaying /Record Is Unavailable/ for iPhone 14 or iPhone X , but seems to work on iPhone SE. This occurs in online and offline mode.

I am using the latest Field Services Mobile App downloaded from AppStore.

Other changes we did recently was to modify the work order templates. (Even a new booking with this new template shows the same error).

They work well on Laptop browser and iPhone SE.

Appreciate any guidance/suggestions.

Thank you very much.

Kind regards.

David

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Haig Liu Microsoft Employee on at

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Record Is Unavailable - When clicking on service tab using Field Services Mobile App

Hi,

This may seem like a compatibility issue or a bug.
However, it is difficult to determine what the problem is based on known information alone.
I strongly recommend that you raise a support ticket to contact a Microsoft professional to assist you in resolving this issue:

https://admin.powerplatform.microsoft.com/support

I hope this helps, but please let me know if you need anything else or if you have any other questions.
thanks,
Haig Liu