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Omni Channel assign and push Facebook conversations to agents – not respecting the created on data time

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Posted on by itzikbs

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Omni Channel assign and push Facebook conversations to agents – not respecting the created on data time (chronologic order / desc by date time created )

We don’t use queues with rules or assignment methods in unified routing

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Nya 29,060 on at

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RE: Omni Channel assign and push Facebook conversations to agents – not respecting the created on data time

Hi,

So is your requirement to assign and push in chronological order?

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