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Worked By or worked On

Posted on by

Hi Expert,

Have a short question: 

One of Queue Item View --- item I'm working on, the filter is Worked By => Equals Current User.  Why is here using Worked By, not Worked On ?

Appreciated your response. 

  • ALAN365 Profile Picture
    ALAN365 on at
    RE: Worked By or worked On

    Thank you Bipin! Answer is very clear and detail.

    BTW, I like your Blog, helpful.

  • Verified answer
    Bipin D365 Profile Picture
    Bipin D365 28,962 Moderator on at
    RE: Worked By or worked On

    Hi,

    The reason why worked by field is used is when you pick queue item record to start working on, platform will set Worked by field to the user who picked the queue item.

    Worked by field determines who is working on the queue item record whereas worked on field is a datetime field which only stores the Date on whichyou picked the queue item.

    More details can be found here - www.itaintboring.com/.../

    Please mark my answer verified if this is helpful!

    Regards,

    Bipin Kumar

    Follow my Blog: xrmdynamicscrm.wordpress.com/

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