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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Omnichannel Self Service
Microsoft Dynamics 365 | Integration, Dataverse...
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Omnichannel Self Service

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Posted on by Harsh 786 85

Hello Experts,

I have enabled the Self Service setting on Omnichannel Admin Center, however the option is not showing in the Omnichannel Customer Service page when a customer calls the agent.

I am unable to use the feature Page visited | Phrase searched | Knowledge article viewed, hence need your assistance for the same.

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