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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Guide PC App is crashi...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Guide PC App is crashing when I try to open a folder

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Posted on by Isha253 5
I have several folders in the Dynamic Guides App and the guides are located in those folders.
Whenever I try to view the folders by clicking on the すべてbutton, my app freezes and crashes.
There is no error but the app crashes. I have attached an image for reference.
This has started happening after I updated the environment and the app itself.
 
Pc App Version: 
 901.2311.28001.0
 
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  • Suggested answer
    RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Hi,
     
    According to the official documentation, there is a known issue where the Guides PC application stops responding if you are using a non-English language and select the "All" or "Recent" tab.
    Please refer to the documentation at the following link
    Known issues with the Dynamics 365 Guides PC app - Dynamics 365 Mixed Reality | Microsoft Learn
     
    You can try switching the language of the Dynamic 365 Guide PC version of the application to English.
     
    In addition, you can contact Microsoft Technical Support using the link below to ask for a specific timeframe for this issue to be fixed.
    https://admin.powerplatform.microsoft.com/support
     
     
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang

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