News and Announcements icon

Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... Guide PC App is crashi...

Service | Customer Service, Contact Center, Fie...

Suggested answer

Guide PC App is crashing when I try to open a folder

(0) Share

Report

Report

Posted on by Isha253

5

I have several folders in the Dynamic Guides App and the guides are located in those folders.

Whenever I try to view the folders by clicking on the すべてbutton, my app freezes and crashes.

There is no error but the app crashes. I have attached an image for reference.

This has started happening after I updated the environment and the app itself.

Pc App Version:

901.2311.28001.0

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

RudyZhang Microsoft Employee on at

Like (0)

Report

Guide PC App is crashing when I try to open a folder

Hi,

According to the official documentation, there is a known issue where the Guides PC application stops responding if you are using a non-English language and select the "All" or "Recent" tab.
Please refer to the documentation at the following link
Known issues with the Dynamics 365 Guides PC app - Dynamics 365 Mixed Reality | Microsoft Learn

You can try switching the language of the Dynamic 365 Guide PC version of the application to English.

In addition, you can contact Microsoft Technical Support using the link below to ask for a specific timeframe for this issue to be fixed.
https://admin.powerplatform.microsoft.com/support

I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.

Best Regards,
Rudy Zhang

Helpful resources

Quick Links

Subscribe to this forum!

Stay up to date on forum activity by subscribing.

Leaderboard

#1

André Arnaud de Cal... 293,025 Super User 2025 Season 1

#2

Martin Dráb 231,837 Most Valuable Professional

#3

nmaenpaa 101,156 Moderator

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans