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Missing Incoming Document Files

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Hi there, when i go into Charts of Accounts, and then go onto General Ledger Entries and i look at the invoices i can't find the attachment invoice in the 'Incoming Document Files' it just says "(There is nothing to show in this view)" Older invoices from a year ago show an attatcched invoice, but within the past year i ccant see any attatched invoice 

Screenshot-2023_2D00_03_2D00_25-at-13.49.17.png
Would anyone know how to fix this and make sure that the attached invoices appear in the Incoming Document Files section
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 73,035 Super User 2024 Season 2 on at
    RE: Missing Incoming Document Files

    Hi, I tested it, and the Incoming Document File can be displayed in General Ledger Entries normally.

    pastedimage1679875706648v1.png

    pastedimage1679875738310v2.png

    pastedimage1679875760152v3.png

    pastedimage1679875781224v4.png

    pastedimage1679875799333v5.png

    pastedimage1679875811410v6.png

    You need to confirm whether your invoice is actually associated with the Incoming Document.

    pastedimage1679875991540v8.png

    pastedimage1679875950076v7.png

    Hope this helps.

    Thanks.

    ZHU

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 32,748 Super User 2024 Season 1 on at
    RE: Missing Incoming Document Files

    I think you need to start check internally if something around the handling of incoming invoices in your business have changed during the last year and try to follow what process the transactions that are missing documents have run through.

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