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Missing Incoming Document Files

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Posted on by Baukjen

Hi there, when i go into Charts of Accounts, and then go onto General Ledger Entries and i look at the invoices i can't find the attachment invoice in the 'Incoming Document Files' it just says "(There is nothing to show in this view)" Older invoices from a year ago show an attatcched invoice, but within the past year i ccant see any attatched invoice

Screenshot-2023_2D00_03_2D00_25-at-13.49.17.png

Would anyone know how to fix this and make sure that the attached invoices appear in the Incoming Document Files section

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YUN ZHU 73,035 Super User 2024 Season 2 on at

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RE: Missing Incoming Document Files

Hi, I tested it, and the Incoming Document File can be displayed in General Ledger Entries normally.

You need to confirm whether your invoice is actually associated with the Incoming Document.

Hope this helps.

Thanks.

ZHU
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Inge M. Bruvik 32,748 Super User 2024 Season 1 on at

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RE: Missing Incoming Document Files

I think you need to start check internally if something around the handling of incoming invoices in your business have changed during the last year and try to follow what process the transactions that are missing documents have run through.