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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Where can we know reas...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Where can we know reasons of "Hard bounces" and "Soft bounces" more detail

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Posted on by Spiker 90

Good day!

Where can we know reasons of "hard bounce" and "soft bounce" more detail to understand how it solve?

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Thanks for your reply.

I have the same question (0)
  • cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi Spiker,

    Please refer to insights glossary from documentation for "soft bounce" and "hard bounce" reason.

    https://docs.microsoft.com/en-us/dynamics365/marketing/insights-glossary

    You could also check answer of Megan and Ben in following thread:

    https://community.dynamics.com/365/marketing/f/dynamics-365-for-marketing-forum/286721/hard-bounces-soft-bounces---how-are-they-tracked

    Regards,

    Clofly

  • Suggested answer
    Preeti Rana Profile Picture
    Preeti Rana Microsoft Employee on at

    Hi Spiker,

    Here is our glossary as mentioned in the comment above : https://docs.microsoft.com/en-us/dynamics365/marketing/insights-glossary

    Please reach out to us on d365mktcomm@microsoft.com to follow up if you need further guidance. :) 

    Thanks,

    Preeti Rana 

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