Microsoft Dynamics CRM (Archived)

CRM Performance issue

(0) Share

Report

Posted on by Community Member

My client using Ms CRM 2013. It's seems application is very slow. How to improve the performance.please suggest.

*This post is locked for comments

I have the same question (0)

All responses (27)

Answers (4)

Verified answer

Community Member on at

Like (0)

Report

hi Kannan,

Can you give us more specifics on the issue

1. Is the performance related to UI display /refreshes?

2. Is it happening across all the user base?

3. Is the issue happening for all the modules/ and all the time?

4. How many users are on the system?

When did your client notice the issue for the first time?

best wishes,

harihar

Was this reply helpful? Yes No
Verified answer

purwar purwar 2,836 on at

Like (0)

Report

Kindly chcek below link:

social.technet.microsoft.com/.../13661.dynamics-crm-2011-quick-optimization-guide.aspx

Was this reply helpful? Yes No
Verified answer

Mahendar Pal 45,095 on at

Like (0)

Report

There can be different reason for performance issues, you can start with Performance Analyzer :

blog.customereffective.com/.../ms-crm-2013-performance-formview-load-analyzer.html

blog.cobalt.net/.../understanding-the-microsoft-dynamics-crm-performance-center

Also download Optimizing and maintaining the performance

www.microsoft.com/.../details.aspx

Thanks

Was this reply helpful? Yes No
Verified answer

Rajkumar Rajaraman on at

Like (0)

Report

Hi Kannan,

Increase disk space for temporary Internet files

To make sure that Internet files for Microsoft Dynamics CRM are not being deleted, increase the disk space for temporary Internet files.

1. Open Internet Explorer, and on the Tools menu, click or tap Internet Options.

2. On the General tab, in the Browsing history section, click or tap Settings.

3. Set the Disk space to use field to 350. The default value is 50.

4. Click or tap OK, and then click or tap OK again.

Retain browsing history

To optimize your CRM experience, we recommend that you do not select the option to delete the browsing history when you exit from your browser. If you select this option, it deletes everything marked in your Browsing history settings, such as temporary Internet files, cookies, and history (by default, the check boxes for these options are selected). Deleting your temporary Internet files causes Internet Explorer to cache the files again, and deleting cookies signs you out of CRM.

1. Open Internet Explorer, and on the Tools menu, click or tap Internet Options.

2. Click or tap the General tab, and in the Browsing history section, make sure that the Delete browsing history on exit check box is cleared.

Hope this helps.

Regards,

R.Rajkumar

"Please mark my answer as verified if you found it helpful"

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Hi Hari,

Sorry for late Reply.

Please find the below is answer.

1. The Performance Related to UI display/Refreshes.

2. This issue with all the User and with all modules.

3. This application only implementation level only. so now we have only 10 users.

Best Regards,

Kannan.S

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

hi Kannan,

Thanks for the update.

We have good pointers to documentations from Priya and HIMBAP. Also, helpful hints from Raj. Please review and follow as applicable to your environment to track down the issue(s).

Let us know how it goes.

Good luck

harihar

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Thanks to All.

I will try and get back to you.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Dear All,

I have tried above all solution, but still same issues. Please give any other suggestion.

Best Regards,

Kannan.S

Was this reply helpful? Yes No
Suggested answer

purwar purwar 2,836 on at

Like (0)

Report

If it is related to loading you can check with different browser. If it is slow for specific browser , you can test with different desktop/laptop.

If there is any antivirus , you can bypass CRM url. and always set crm url as trusted site.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Hi HIMBAV,

Following points get from CRM performance center.

Form Load Start (-> 0 ms) **********************

Edit-Ready Full (14384 ms)

Edit-Ready Pass 2 (10079 ms)

Edit-Ready Pass 1 (8876 ms)

Read-Ready (7238 ms)

Main.aspx Load and Parse (648 ms)

PageManager.LoadHandler (19 ms)

Main.aspx CSS and JS Load (4289 ms)

RemoteCommand.Execute - {"IsAsync":true,"Service":"MessageBar","ReqId":"fbc27dcd-a7b6-4759-8898-7869b8af2668"} (363 ms)

LoadFormLayout (1475 ms)

RetrieveLayout (121 ms)

JQueryTemplates Load (2 ms)

StyleSheets Load (8 ms)

Bind FormData and Layout Template (1279 ms)

Read-Ready (-> 7238 ms) **********************

Utilities.LoadScripts (147 ms)

LoadDynamicScripts (66 ms)

Eval PageApplicationInitStatements (3 ms)

RefreshPageHandler.Initialize (14 ms)

RefreshPageHandler.UpdatePageHeader (7 ms)

Eval ClientVariables (4 ms)

Set WrpcTokens (3 ms)

BindData (3 ms)

ProcessEntityMetadata (0 ms)

PageManager.LoadHandler (21 ms)

RefreshPageHandler.LoadScripts (287 ms)

LoadProcessControl (0 ms)

RefreshPageHandler.LoadDynamicScripts (232 ms)

LoadCommandBarData (244 ms)

BuildCommandBar (228 ms)

Eval ScriptBlocks (74 ms)

InitializeInlineEditControls (Full) (5903 ms)

ViewportInlineEditControlInitializer (145 ms)

LoadScripts - Post Viewport Init - {"IsAsync":true} (2462 ms)

InlineEditViewportInitializationCompleted (271 ms)

NonViewportFormBodyInlineEditInitializer (932 ms)

Initialize Controls - ViewportInlineEditControlInitializer (-> 9147 ms) **********************

DeferredQuickFormInlineEditInitializer (465 ms)

Initialize Controls - NonViewportFormBodyInlineEditInitializer (-> 10079 ms) **********************

Initialize Controls - DeferredQuickFormInlineEditInitializer (-> 10544 ms) **********************

CompleteInlineEditInitialization (3271 ms)

Eval ApplicationInitDeferredStatements (221 ms)

RemoteCommand.Execute - {"IsAsync":true,"Service":"LookupMruWebService","ReqId":"c6eb9dec-b240-4301-b14f-163b61fa9f94"} (1483 ms)

LoadWallContent (14 ms)

FormNavControls.Initialize (180 ms)

RemoteCommand.Execute - {"IsAsync":true,"Service":"RecentlyViewedWebService","ReqId":"703110e3-1246-43f6-9a29-b15289ce88e6"} (1860 ms)

RefreshPageHandler.OnResize (12 ms)

LoadExternalScript (0 ms)

ChangeCurrentTab (18 ms)

ActivitiesWall.RefreshAll - {"IsAsync":true} (605 ms)

RemoteCommandXml.Execute - {"IsAsync":true,"Service":"AppGridWebService","ReqId":"dcf8f7ab-0b48-4ba3-b067-0f501b2bbc06"} (402 ms)

PostInlineInitialization (1833 ms)

Onload Handler Start (-> 12580 ms) **********************

InvokeOnloadHandlers (1696 ms)

Onload Handler Finish (-> 14278 ms) **********************

InitializeAllLinkControls (2 ms)

FinalizeProcessControl (0 ms)

Form Full Controls Init (-> 14384 ms) **********************

InitializeBingMapControl (0 ms)

InsertGridView AccountTeam (81 ms)

SubGrid - AccountTeam - Start (-> 14659 ms) **********************

SubGrid - {"id":"AccountTeam"} (1035 ms)

RemoteCommandXml.Execute - {"IsAsync":true,"Service":"AppGridWebService","ReqId":"b68da7f4-1f77-4dfb-8760-247311a7c228"} (980 ms)

InsertGridView addressinfo (57 ms)

InsertGridView accountContactsGrid (55 ms)

InsertGridView DependentData (61 ms)

InsertGridView IndividualAccount (54 ms)

InsertGridView grdcarrierlicensing (64 ms)

InsertGridView grdstatelicensing (67 ms)

InsertGridView opportunity (72 ms)

InsertGridView Account_policies (74 ms)

InsertGridView AgencyOpprtunity (76 ms)

InsertGridView agencypolicy (77 ms)

SubGrid - AccountTeam - Finish (-> 15695 ms) **********************

Kindly Check.

Best Regards,

Kannan. S

Was this reply helpful? Yes No