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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / "Problem communic...
Microsoft Dynamics CRM (Archived)

"Problem communicating with the Microsoft Dynamics CRM Server" error message when you configure the Dynamics CRM Client for Outlook

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Posted on by Theohox13

The Steps on the following forum do not help and is still happening for 3 of my users.

https://support.microsoft.com/kb/2502671/en-us?wa=wsignin1.0

This error happens when users try to Track and Email in CRM. Are there any other potential solutions here?

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  • Community Member Profile Picture
    Community Member on at

    Hi Theohox13

    My name is Andres Guzman, I'm glad to help you.

    Maybe, you can take the traces when you try to configure your CRM for Outlook.

    To have this info, you can follow the next process: social.technet.microsoft.com/.../14522.enable-tracing-in-the-crm-2011-outlook-client.aspx

    The other think you can do is to apply a full uninstall in your CRM for Outlook client (blogabilitycrm.blogspot.com/.../full-uninstall-of-microsoft-crm-outlook.html) and reinstall again.

    Some times we need to install the last version UR for our product to sync well with CRM.

    I hope this info can help you

    Regards,

  • Theohox13 Profile Picture
    Theohox13 on at

    im dealing with 2015 on windows 8 so these instructions do not help... and i believe this links to the the other problem

    community.dynamics.com/.../353277.aspx

  • Community Member Profile Picture
    Community Member on at

    Hi Theohox13

    I think you can use the same configuration to take the traces for your CRM for Outlook when you reproduce the issue: technet.microsoft.com/.../hh699694.aspx

    Let me know if you need additional info

    Regards,

  • Theohox13 Profile Picture
    Theohox13 on at

    I have my Trace logs and i have no idea what they mean, can i send them to you?

  • Theohox13 Profile Picture
    Theohox13 on at

    # CRM Tracing Version 2.0

    # LocalTime: 2015-02-23 11:38:31.988

    # Categories: *:Error

    # CallStackOn: Yes

    # ComputerName: #######

    # CRMVersion: 7.0.0000.3543

    [2015-02-23 11:38:31.988] Process:OUTLOOK |Organization:*********(ID)************* |Thread:   23 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 00000000-0000-0000-0000-000000000000 | CrmSqlCeConnection.ExecuteInNewConnection  ilOffset = 0x21

    at CrmSqlCeConnection.ExecuteInNewConnection(String connectionString, Action`1 actions, Func`2 exceptionHandler)  ilOffset = 0x21

    at CrmSqlCeDatabase.UpgradeStep()  ilOffset = 0x6D

    at CrmSqlCeDatabase.Initialize()  ilOffset = 0x141

    at EmailIdMappingTable.AddEmailMapping(String messageId, String entryId, String crmId, String regardingId)  ilOffset = 0x2A

    at ThreadsSupport.ExecuteThreadProc(ThreadProc threadProc, IntPtr parameter)  ilOffset = 0x2

    >CrmSqlCeConnection::ExecuteInNewConnection() Unexpected Exception: System.Data.SqlServerCe.SqlCeInvalidDatabaseFormatException (0x80004005): The database file has been created by an earlier version of SQL Server Compact. Please upgrade using SqlCeEngine.Upgrade() method.

    >   at System.Data.SqlServerCe.SqlCeConnection.Open(Boolean silent)

    >   at System.Data.SqlServerCe.SqlCeConnection.Open()

    >   at Microsoft.Crm.Application.SMWrappers.CrmSqlCeConnection.Open()

    >   at Microsoft.Crm.Application.SMWrappers.CrmSqlCeConnection.ExecuteInNewConnection[TReturn](String connectionString, Func`2 actions, Func`2 exceptionHandler, Boolean disposeConnection)

    [2015-02-23 11:38:32.185] Process:OUTLOOK |Organization: :*********(ID)************* |Thread:   23 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 00000000-0000-0000-0000-000000000000 | ProgressDialogForOutlook.Microsoft.Crm.Application.SMWrappers.IProgressDialogForOutlook.SetDetailedErrorMessage  ilOffset = 0x0

    at ProgressDialogForOutlook.Microsoft.Crm.Application.SMWrappers.IProgressDialogForOutlook.SetDetailedErrorMessage(String entityType, String entityName, Boolean warning, String errorMessage, String entryId, String storeId, String crmId, Int32 entityObjectTypeCode, Boolean showDialog)  ilOffset = 0x0

    at ThreadsSupport.ExecuteThreadProc(ThreadProc threadProc, IntPtr parameter)  ilOffset = 0x2

    >crm id :'', Error:There is a problem communicating with the Microsoft Dynamics CRM server. The server might be unavailable. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Theohox13

    The only think that I can see in your logs is the next error:

    CrmSqlCeConnection::ExecuteInNewConnection() Unexpected Exception: System.Data.SqlServerCe.SqlCeInvalidDatabaseFormatException (0x80004005): The database file has been created by an earlier version of SQL Server Compact. Please upgrade using SqlCeEngine.Upgrade() method.

    Apparently you have a SQL CE when you tried to install your CRM for Oultook.

    I recommended you to remove all your SQL versions to allow the wizar to install CRM for Outlook to add their own SQL version.

    Let me know if this info can help you

    Regards,

  • Theohox13 Profile Picture
    Theohox13 on at

    that would make sense because i had 2011 on the computer from when i did the upgrade to 2015 - I will check this out and mark suggested if it works, thank you

  • Verified answer
    Theohox13 Profile Picture
    Theohox13 on at

    Updates did not work, but i did a computer wipe then migrated and it worked

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