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Since installing CRM for Outlook on my Windows XP sp2 machine with Office 2003 SP3, I can no longer use "Send To Mail Recipient (as Attachment)" within word.
I open a document and go to File --> Send To --> Mail Recipient (as Attachment). Word then closes down without creating an email. The only evidence of this happening is in Event Viewer (see below)
I understand this may appear to be unrelated to CRM however, uninstalling the Outlook client fixes the problem. The problem then returns when I reinstall the Outlook client.
Entry created in Event Viewer:
The description for Event ID ( 1000 ) in Source ( C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: winword.exe, 11.0.8169.0, 465f2a40, crmabp32.dll, 4.0.7333.2935, 4c463d0d, 0, 0002a9b8. Thanks in Advance
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After many hours of searching the Interweb, I think I may of found a solution.
Applying update (KB907417) has resolved my issue.
Thanks for those who have looked
Marc
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