Skip to main content

Notifications

Service | Customer Service, Contact Center, Fie...
Answered

sales opportunities in our system have disappeared

Posted on by 10
Hi,
Two sales opportunities in our system have disappeared. We still saved the ObjectID in links, but the data records can no longer be found in the system.
I want to check whether there are log settings from which it can be read which user has possibly deleted data.

Could I get some help...

  • D365 Freelancer Profile Picture
    D365 Freelancer 365 on at
    RE: sales opportunities in our system have disappeared

    Apologies upfront, in case this is an obvious answer.

    Could the status of the opportunities be set to inactive and you are looking at the active opportunities view?

    2 suggestions.

    1 used advanced find to find your opportunities, ensuring the advanced find is not filtering the results by state or status,

    2 If object id is the primary key of the opportunities then you could use the web api to find them. Eg https://[DOMAIN].crm[X].dynamics.com/api/data/v9.1/opportunities(00000000-0000-0000-0000-000000000001).

  • Paul_Owen Profile Picture
    Paul_Owen 2,027 on at
    RE: sales opportunities in our system have disappeared

    If you have the ObjectID possibly Microsoft could help you? Create a case with them at https://admin.powerplatform.microsoft.com/support

    Regards

    Paul

  • KAZEM Profile Picture
    KAZEM 10 on at
    RE: sales opportunities in our system have disappeared

    Unfortunately not,

    maybe there is another way?

  • Verified answer
    Paul_Owen Profile Picture
    Paul_Owen 2,027 on at
    RE: sales opportunities in our system have disappeared

    Yes if you have auditing enabled on the entity?

    Regards

    Paul

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Complete!

🔔 Be sure to subscribe to the new forums you are interested in to stay up to date! 🔔

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,900 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,297 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans