Skip to main content

Notifications

Community site session details

Community site session details

Session Id :
Supply chain | Supply Chain Management, Commerce
Answered

Using your media gallery images in D365 Commerce HQ for sales order entry by CSR

(0) ShareShare
ReportReport
Posted on by 75

We are using Site builder's Digital Asset Management tool (DAM) to host the digital assets we are displaying on our Ecommerce sites. We have 150+ customer service reps that want to be able to view product images when working in D365 Commerce HQ. On the released products from, the image that is displayed in the factbox on the form appears to be reliant on a document image rather than the Media server image. For sales order entry, the sales line again shows a displayed factbox with an image but the image is a document image not the media server image.

Is it possible to have the released product display the media service image in D365 Commerce HQ without having to import the document files for each product and product variant?

  • N_peter Profile Picture
    75 on at
    RE: Using your media gallery images in D365 Commerce HQ for sales order entry by CSR

    In this specific use case, it's the URL for the digital asset that we have saved in DAM.

  • N_peter Profile Picture
    75 on at
    RE: Using your media gallery images in D365 Commerce HQ for sales order entry by CSR

    Thanks for the feedback Paul. I was hoping that since the digital assets hosted in DAM were being marketed as an omni-channel solution, the call center channel would fall into that scope.

  • Verified answer
    P Jackson Profile Picture
    1,611 on at
    RE: Using your media gallery images in D365 Commerce HQ for sales order entry by CSR

    We questioned this once with Microsoft and the answer was 'no'. You would have to do a development, or as you say, import the images for the Released product record association.

    To understand this you have to appreciate that the HQ can be used without the ecommerce website etc.

  • Suggested answer
    WillWU Profile Picture
    22,357 on at
    RE: Using your media gallery images in D365 Commerce HQ for sales order entry by CSR

    Hi Nicholas Peter,

    What do you mean by "Media server image"?

    Please check the document:

    docs.microsoft.com/.../set-up-manage-images-retail-mpos

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Jainam Kothari – Community Spotlight

We are honored to recognize Jainam Kothari as our June 2025 Community…

Congratulations to the May Top 10 Community Leaders!

These are the community rock stars!

Announcing the Engage with the Community forum!

This forum is your space to connect, share, and grow!

Leaderboard > Supply chain | Supply Chain Management, Commerce

#1
Zain Mehmood Profile Picture

Zain Mehmood 462 Moderator

#2
Danny Bilodeau Profile Picture

Danny Bilodeau 156 Moderator

#3
Laurens vd Tang Profile Picture

Laurens vd Tang 120 Super User 2025 Season 1

Featured topics

Product updates

Dynamics 365 release plans