Vendor payment settlement issue: there is not any open invoice journal in "Settle open transactions"

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Dear All,

When I do vendor payment journal, I click Function -> Settlement to select open Invoice journals but there is not any pending invoice journals.

3480.Settlement.PNG

This vendor has many pending invoice journals as below:

Could you please share with me why I couldn't do settle from Payment journal? How can I fix this issue?

Thank you

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Ludwig Reinhard Microsoft Employee on at

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Hi nglehang,

Can this be caused by the fact that the vendor has a different invoice account setup?

Have you selected the correct vendor in the payment journal?

Can you share what has been entered in the payment Journal line?

Best regards,

Ludwig

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Community Member on at

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Hi Ludwig,

No, the invoice account is the same:

Payment journal line:

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Ludwig Reinhard Microsoft Employee on at

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Hi nglehang,

Does this issue only affect a single vendor or does this problem occur for each and every vendor?

Have you tried using the payment proposal functionality that is available in the payment journal? If so, can you identify the open positions for settlement?

Best regards,

Ludwig

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Hi Ludwig,

This problem occur for every vendors.

The Payment Proposal function is okay. But user want to use Settlement function.

Thanks

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Ludwig Reinhard Microsoft Employee on at

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Hi,

For which country is your system configured? Are you aware of any customizations that have been implemented?

Best regards,

Ludwig

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Thank you a lot for your sharing, Ludwig.

The country is Cambodia. There is no customization on this AP module.

If there is not any missing in setup, then I will ask technical help to investigate this.

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Ludwig Reinhard Microsoft Employee on at

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Hi, if there is no customization then you should be able to select the open invoices for settlement. I haven't found a hotfix on LCS and would thus recommend that you ask for some technical help to get this fixed. Best regards, Ludwig

P.s. It would be great if you could keep us updated here on the underlying issue once you found it because other community members might experience the same problem

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Community Member on at

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HI Ludwig,

You're correct

As technical investigated, they found that there is existing one customization help to filter by Financial Dimension value.

Thank you.

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