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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Error An error has occ...
Microsoft Dynamics CRM (Archived)

Error An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or conta....

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Posted on by Community Member

Hi

I have just one User getting the same repetitive error when trying to send an email. As soon as she selects send she gets this error ''Error An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.''. She has had this error 17 times today alone - which you can imagine is very frustrating! Has anyone got any ideas as to what the issue would be?? Any suggestions would be greatly appreciated!

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  • Verified answer
    Nadeeja Bomiriya Profile Picture
    Nadeeja Bomiriya 6,804 on at

    Hi Amber,

    Make sure the User is approved to send email.  navigate to Settings > Security > Users.  Open the user record.  Click "Approve Email".  Also open user's Mailbox record and make sure it's enabled and tested.

    blogs.msdn.microsoft.com/.../test-and-enable-mailboxes-in-microsoft-dynamics-crm-2015

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Thanks Nadeeja! The test and enable Mailbox seems to have done the trick - so far so good!!

  • Community Member Profile Picture
    Community Member on at

    I had this similar problem today with another user.  She was unable to send emails from the CRM using IE.  We tried from Chrome and she could send.  We found the problem to be the user had turned on 'Active X Filtering' from the IE Tools menu.  Disabling this allowed her to send again using IE.   Even though your issue was resolved, I wanted to add check for future users.

  • Community Member Profile Picture
    Community Member on at

    Thank you for this, our issue resurfaced after a few days so we will try this

  • Shahbaaz Ansari Profile Picture
    Shahbaaz Ansari 6,211 on at

    Nadeeja, information was very helpful.

    Thanks,

    Shahbaaz

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