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Dynamics 365 Community / Forums / Microsoft Dynamics SL (Archived) / Workstations restart
Microsoft Dynamics SL (Archived)

Workstations restart

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Posted on by DaveMcD 60
Just upgraded to SL 7.0 (non-terminal server) and now about 6 workstations randomly restart as many as 6 times a day. Did not have this problem before the upgrade. Server is Windows 2008 R2, SQL 2008. Workstations are all XP with minimum 2 GB RAM and within 3 years old. Some of the workstations have just been reloaded with fresh install of XP. No pattern can be seen such as it always happens on certain screens, etc. Any ideas ?

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  • Darin Madsen Profile Picture
    Darin Madsen on at

    Hi Dave,

    Thank you for posting.

    Subject
    ========
    6 workstations randomly restart as many as 6 times a day.

    Error
    =====
    n/a


    Environment
    ==============
    Dynamics SL 7.0 , Windows XP workstation, SQL Server 2008, Windows 2008 Server R2.


    ASSESSMENT
    ==========
    I'm wondering if this is a operating system issue, not necessarily a Dynamics SL issue. Do you have any workstations that do not have Dynamics SL installed? Or can you remove Dynamics SL from a machine and determine if the XP machine reboots?  Also, have you applied any Windows Update recently? You might also check the Windows Eventlogs for any error messages.

    Plan: NEXT STEPS
    ================
    1) Test an XP machine that does not have Dynamics SL installed
    2) Or, remove Dynamics SL and monitor the PC for any reboots.
    3) Check the Windows Event logs


    Darin

     

  • DaveMcD Profile Picture
    DaveMcD 60 on at
    Thanks for the reply. Prior to upgrading to Dynamics SL 7, they were running Microsoft Business Solutions Solomon 5.5 and did not experience this problem. It has started only since the upgrade to Dynamics SL. I can't remove it from any workstations since it is their "main" program and it doesn't make sense to do that since it was not even installed until about 2 weeks ago and, as I said, we did not have this issue. "Testing" a machine without Dynamics installed doesn't make sense either since they only reboot if they are in Dynamics at the time. I started to attempt to fix this by making sure all workstations have at least 2 GB RAM--no change. I have been having the users keep a log of all restarts and since my last post have made a chart of this info. Turns out that, of the 23 workstations, there have been 118 restarts over an 8 day period. Out of the 118, all but one were on the only 10 Acer computers (the rest are HP). So, I tried updating all drivers on the Acers--no change. I am now going to remove Acer's "Empowering Technology" software--have heard this can cause problems. If that doesn't work, we will either replace all Acers with HP or start a case with Microsoft. I realize the evidence point to something very weird with the Acers but the fact it only started with the upgrade confuses the issue. By the way, the even logs don't show anything concrete.
  • Darin Madsen Profile Picture
    Darin Madsen on at

    ASSESSMENT
    ==========
    I might suggest that you start looking for other programs that could be conflicting with Dynamics SL.
    You can download and install Process Monitor and Process Explorer from www.sysinternals.com (redirects to Technet). These utilities may help pinpoint other programs that might be conflicting. I would suggest that you remove as many third-party applications and OEM programs as possible until you can determine the cause. If possible, compare to a working PC.

     

    Plan: NEXT STEPS
    ================
    1) Use Process Monitor and Process Explorer
    2) Remove any third-party or OEM software
    3) Compare running application to a working PC


    Darin

    Darin Madsen
    Environment and Developer Escalation Engineer
    Microsoft Dynamics SL

     

  • DaveMcD Profile Picture
    DaveMcD 60 on at
    I removed all the Acer Empowering Technology software, the Acer Lanscope Agent and the Acer Wireless Dongle software ( not sure why that even comes pre-installed--I have no wireless adapters) and the rebooting problem went away. So, apparently, there is a very strange conflict between the Acer software and Dynamics as we did not have this issue with former software. Thanks for some clues.
  • Darin Madsen Profile Picture
    Darin Madsen on at

    Hi Dave,

     That is strange. Not certain which Acer software is causing this apparent conflict. I guess, if you're willing, you could reinstall the Acer software one at a time and then retest. I did not find any conflict reports with Acer software, but our development team does not typically test running with third-party or OEM software. Otherwise, you'll just need to run without these app on your Dynamics SL machines or you can you a Terminal Server machine for you Dynamics SL users.

    Let me know if you have any questions.

    Darin

     

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