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Microsoft Dynamics CRM (Archived)

Converting Pre-2016 KBA Articles to new KB Format

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Has anyone found a good reference for, or completed a migration of existing pre-2016 KBA articles to the new format?

Thank you

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  • Verified answer
    TheMarkChristie Profile Picture
    TheMarkChristie 10,328 on at
    RE: Converting Pre-2016 KBA Articles to new KB Format

    Hi Daniel

    On both occasions that I have done this with a customer in recent months it has been an export, change field names and reimport

    We toyed with the idea of scribe but as there was only 7,000 and 22,000 records we didn't bother

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