Hello Vaishnavi,
Access to logs would be very helpful for the product team. Perhaps the easiest way to do this would be to file your issue in Feedback Hub. Feedback Hub is built right into Windows 10.
From your HoloLens, select the Windows start button and then select Feedback Hub.
1. Select Add new feedback.
2. Then select Problem.
3. Type a somewhat descriptive title for your feedback in the Summarize your feedback section.
5. Next, provide steps you've taken and what you are encountering
6. To make sure your feedback gets to the right team, select Show category suggestions and choose the category that fits your feedback. "Apps I Remote Assist.
We will not be able to respond via Feedback Hub, but can reach out through the Community once we receive your log files.
Thanks!
Sheri
