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Customer Insights - Journeys forum

Email is missing required fields

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Posted on by 15

Hi

I am experiencing my emails are being blocked in a customer Journey.

with the reason. Email is missing required fields.

29_2D00_04_2D00_2019-12_2D00_21_2D00_17.png

info:

both contacts have an email in their Email field. I have checked that the email field used is the same email field as in the send to Field.

29_2D00_04_2D00_2019-13_2D00_07_2D00_28.png

The email has all the reply to and from emails connected, and the variable email from the contact in the to field.

30_2D00_04_2D00_2019-08_2D00_48_2D00_24.png

Even though it is not the proposed reason for blocking, I have set up the minimum consent rule. And I have ensured that the Contacts have the same minimum Concent rule connected.

30_2D00_04_2D00_2019-08_2D00_51_2D00_17.png

I saw this thread https://community.dynamics.com/365/marketing/f/768/t/314076

However, there was no solution.

What can be wrong?

br

Robert

I have the same question (0)
  • Suggested answer
    Robert Holm73 Profile Picture
    15 on at

    OK, So I figured this one out.

    Email is missing required fields refers to the email you are sending, not the email property. I had a mail merge field in the email that was unpopulated.

  • ABCH_21 Profile Picture
    35 on at

    Hello Robert, this is very helpful, could you please help me to understand what do you mean by "I had a mail merge field in the email that was unpopulated"? I encounter the same problem at the moment. Some people received the email, and some - not. Those who didn't receive the email, received our emails in the past. I don't understand why they didn't receive it this time...

    Many thanks...

    A.

  • Thomas Serpollet Profile Picture
    105 on at

    Hi all,

    I have same issue. How did you sort this out?

    thanks

  • AriaConsulting Profile Picture
    4 on at

    The most common reason for this is that somewhere in your email you have a variable that Marketing can't find a value to satisfy based upon the setup from 1 or more of the records that you are including in that send.

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