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Hi
I am experiencing my emails are being blocked in a customer Journey.
with the reason. Email is missing required fields.
info:
both contacts have an email in their Email field. I have checked that the email field used is the same email field as in the send to Field.
The email has all the reply to and from emails connected, and the variable email from the contact in the to field.
Even though it is not the proposed reason for blocking, I have set up the minimum consent rule. And I have ensured that the Contacts have the same minimum Concent rule connected.
I saw this thread https://community.dynamics.com/365/marketing/f/768/t/314076
However, there was no solution.
What can be wrong?
br
Robert
The most common reason for this is that somewhere in your email you have a variable that Marketing can't find a value to satisfy based upon the setup from 1 or more of the records that you are including in that send.
Hi all,
I have same issue. How did you sort this out?
thanks
Hello Robert, this is very helpful, could you please help me to understand what do you mean by "I had a mail merge field in the email that was unpopulated"? I encounter the same problem at the moment. Some people received the email, and some - not. Those who didn't receive the email, received our emails in the past. I don't understand why they didn't receive it this time...
Many thanks...
A.
OK, So I figured this one out.
Email is missing required fields refers to the email you are sending, not the email property. I had a mail merge field in the email that was unpopulated.
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