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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Qualify & Disquali...
Microsoft Dynamics CRM (Archived)

Qualify & Disqualify buttons not working on Command Bar

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Posted on by Wendi Grinnell 80

We have been using CRM 2013 since December 2013, and have actively been qualifying leads regularly without issue.  For some reason this week, when you are within a lead record, the "Qualify" and "Disqualify' buttons no longer work. They are there, highlight when you scroll over them, but when you click them, nothing happens. All other commands such as "New", "Assign", "Add to Marketing List", etc. are all working properly.  We have not been able to identify any changes that would have affected this.   I should note, that we can work around by finding the lead we want to qualify either in an existing view or search results, use the checkbox feature to select it and hit "Qualify" from that area and it works. We are a smaller CRM organization (about 30 users), and I'm the admin by default but not CRM certified so have troubleshooted as much as possible but can't find a solution for this one.   Please let me know if you have any suggestions to try to fix this.



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  • Community Member Profile Picture
    Community Member on at
    RE: Qualify & Disqualify buttons not working on Command Bar

    This is a strange one and one thing that seemed to cause the problem in my case at least was whether I was accessing the site over https or http.  If I was using http clicking the qualify button would do nothing.

  • Community Member Profile Picture
    Community Member on at
    RE: Qualify & Disqualify buttons not working on Command Bar

    Hi Wendi,

    Did you ever resolve this issue?  I am having exact same problem in CRM 2015 on premises.   I even tried on a mac with safari and had the same problem.  However my coworkers are not having this issue and we both have system admin rights.   Here are a few other threads with what sounds like the same problem that couldn't hurt to try.

    community.dynamics.com/.../156598

    community.dynamics.com/.../149674

  • Wendi Grinnell Profile Picture
    Wendi Grinnell 80 on at
    RE: Qualify & Disqualify buttons not working on Command Bar

    Yes - we've tried IE, Firefox and Chrome, cleared Cache and have used logins for different security roles as well, including administrator.  No luck so far.

  • Community Member Profile Picture
    Community Member on at
    RE: Qualify & Disqualify buttons not working on Command Bar

    Is this on multiple machines/browsers?  We have found in the past that clearing the browser cache has eliminated some CRM weird activity...

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