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Microsoft Dynamics CRM (Archived)

Conflict Tab/ Conflicts Section

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What is the Conflicts Tab/Conflicts section in Marketing Lists and why do my contacts not only show up in Members but also in Conflicts Tab.

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  • Suggested answer
    Kokulan Profile Picture
    18,054 on at

    Hi

    Conflict tab is automatically created by CRM when it does a form merge and if it cannot resolve the conflict automatically.

    You must have imported solution and CRM creates a conflict tab and adds the components that it could not merge due to conflict

    If the tab has any field that is not available in any other section or tab, i would move the field from Conflict tab to other and hide the conflicts tab

    You can hide that tab, if you remove, it might add again in the next import so i normally hide it.

    Have a look at this link if you want to have a read about what happens when we import solution

    docs.microsoft.com/.../gg334576(v=crm.8)

    Hope this helps

  • Community Member Profile Picture
    on at

    Thank you so much! if I have contacts that are in the Conflicts Section, does that mean the email will not go out, but the contacts are also listed under the Members Section?

  • Suggested answer
    Kokulan Profile Picture
    18,054 on at

    No it will not affect any other part of the system. The conflict tab is just about the form field display.

  • Community Member Profile Picture
    on at

    Thank you! you have been most helpful.

  • Community Member Profile Picture
    on at

    How do you hide the tab?

  • Suggested answer
    Kokulan Profile Picture
    18,054 on at

    Hi

    Select the tab, click on Change Properties and Untick the Visible By Default.

    Please see the screenshot below

    3443.ScreenClip-_5B00_228_5D00_.png

  • Community Member Profile Picture
    on at

    Thank you - and is there a way I can find the components that did not merge?

  • Suggested answer
    Kokulan Profile Picture
    18,054 on at

    Any field or section failed to merge would have been added to conflicts tab. You have already seen the conflicts tab anyway. So no need to check anywhere else.

  • Community Member Profile Picture
    on at

    Okay, thank you. Say i dont want to HiDe the conflicts tab but want to remove the contacts within the contact tab. is there a way to do that? I just want to see what is exactly causing the conflict.

  • Community Member Profile Picture
    on at

    Sorry for all the questions, I am trying to find the field or section that failed to merge. Can you provide any assistance. you have no idea how helpful you have been to me and others!

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