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Omnichannel Outbound

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Posted on by Rocky Sharma

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Hi,

I'm configuring Omnichannel for outbound sms.

I've configured the Channel & tested it. Configured the workstream and template.

When I create the Outboun configuration , I can select the Chanel Type 'SMS" but the 'Cjhannel' field is not showing any values.

Can anyone advise wher the value for the 'Chanenel' field is picked up from?

Thanks.

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Hi,

Please check the number of the SMS channel:

According to the test, the Channel in the Outbound Configuration comes from the number in the SMS channel:

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Frank Gong

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