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Hi,
I'm configuring Omnichannel for outbound sms.
I've configured the Channel & tested it. Configured the workstream and template.
When I create the Outboun configuration , I can select the Chanel Type 'SMS" but the 'Cjhannel' field is not showing any values.
Can anyone advise wher the value for the 'Chanenel' field is picked up from?
Thanks.
Hi,
Please check the number of the SMS channel:
According to the test, the Channel in the Outbound Configuration comes from the number in the SMS channel:
If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.
Best Regards,
Frank Gong
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