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Service | Customer Service, Contact Center, Fie...
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Omnichannel Outbound

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Posted on by 120

Hi,

I'm configuring Omnichannel for outbound sms.

I've configured the Channel & tested it. Configured the workstream and template.

When I create the Outboun configuration , I can select the  Chanel Type 'SMS" but the 'Cjhannel' field is not showing any values.

Can anyone advise wher the value for the 'Chanenel' field is picked up from?

Thanks.

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  • Suggested answer
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    on at

    Hi,

    Please check the number of the SMS channel:

    pastedimage1628130359156v1.png

    According to the test, the Channel in the Outbound Configuration comes from the number in the SMS channel:

    pastedimage1628130429156v2.png

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Frank Gong

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