web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Answered

Identify Products as Customer Assets

(0) ShareShare
ReportReport
Posted on by 25

I have a Field Service environment where Products are unique. Each Product is a unique piece and cannot be sold twice. For that reason it would be helpful when I use the product lookup in the Work Order Product record to filter only the products that aren't yet in the customer asset entity. How can I achieve this?

I have the same question (0)
  • Verified answer
    Pankaj Gogoi Profile Picture
    3,177 on at

    Hi Sabrina,

    You can create a custom view between Product and CustomerAsset and use that view in addCustomView function. You can also use addCustomFilter to display the results in lookups.

    https://docs.microsoft.com/en-us/powerapps/developer/model-driven-apps/clientapi/reference/controls/addcustomfilter

    https://docs.microsoft.com/en-us/powerapps/developer/model-driven-apps/clientapi/reference/controls/addcustomview

    Here is a community thread for reference

    https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/273499/addcustomview-in-addpresearch-removes-value-from-the-lookup-after-saving-the-code/897356

    Hope this helps

    Best Regards

    PG

  • yanoh Profile Picture
    155 on at

    Hi SabrinaDB,

    Did you achieve this?

    Please mark some answer verified if it provided resolution to the issue faced.

    Best regards

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
FSRon Profile Picture

FSRon 75

#2
James White Profile Picture

James White 25

#3
AT-28040446-0 Profile Picture

AT-28040446-0 20

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans