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A PO was received (shipment receipt) and invoiced (invoice receipt). They decided to void the AP invoice. Now they are unable to process a return. Is there another way to process a return once a PO has been invoiced?
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We changed to the accrued account and allowed us to post. Thanks for you help and response.
Thanks Frank. If they voided the AP invoice, the processing using 'Return w/Credit' will debit AP account again. Should it debit the Accrued instead?
Voiding the AP invoice should have no effect on creating a Return. The AP Invoice is a Payables Management document while the Shipment/Invoice is a Purchase Order Processing document. More likely, the reason the return can't be processed is because either the items purchased have already been consumed (sold, adjusted out of inventory, etc.) or the wrong return type is being selected. If the receipt was invoiced, you need to use the 'Return w/Credit' Return type for the receipt to be available to process the Return.
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