Microsoft dynamics crm speed issue

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Posted on by Community Member

Hi ,

We have issue in CRM speed issue in US and Canada region clients, Probably because they are using India region CRM what?. How can i solve with this issue, we want our client to enter data to crm.

Hoping for your replies.

Thanks&Regards,

Nithin

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Community Member on at

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Hi,

Since you are online, it could be possible that your speed is affected because users are in different regions. However, it should not be that significant. Some suggestions:

Form loads slow, try looking for the causes (scripts, views): http://www.powerobjects.com/2014/10/07/microsoft-dynamics-crm-2013-performance-center-2/

Also, try disabling expanding views by default: http://www.magnetismsolutions.com/blog/nathaneccles/2014/05/21/crm-2013-form-load-times

Try speed tests: https://<YOUR ORGANIZATION>.crm.dynamics.com/tools/diagnostics/diag.aspx (Bandwidth should be greater than 50 KB/sec and Latency under 150 ms)

There are many possible causes for slowdowns, and you may want to check that workflows/plugins are not flooding your system behind-the-scenes as well.

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Neil Parkhurst 10,727 User Group Leader on at

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We had a UK client whose on-line instance was hosted in US. This resulted in very poor performance, for them the performance hit was significant.

Eventually Microsoft were contacted and the instance was moved from UK to US.

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Community Member on at

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Thanks Neil

But if instance is moved to other regions then it might slow up with our region WHAT?

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Rickard Norström on at

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Hi,

I think that you might get some improvement by buying an express route for the users in North America.

Have you done any analysis of where it goes slow? How many hops are there between the users and the CRM?

Being on (pretty much) the other side of the globe will give some latancy but you might be able to reducing it.

Regards

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Community Member on at

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hi

It slows up while longing to CRM online and some form loads.

Regards

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Community Member on at

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attached the crm diaganostic test report can anyone identify whats the issue

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Community Member on at

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Hi Nithin,

From the diagnostic report, this is definitely an issue caused by where your instance is located. The latency and bandwidth speeds are not good. You may want to contact Microsoft support and request your instance(s) to be moved to the US region.

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Community Member on at

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Hi DaveK,

If instances moved to US Region then the users in India might face same issue what? how to descrease and increase bandwidth and latency speeds. do you have any idea

Regards

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Rickard Norström on at

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Hi,

I would talk to Microsoft and ask them what they think about having an express route to North America for you CRM, it will cost a bit but considering that you have users in both India and North America I think it might be one of few solutions for you.

Regards

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Hi Nithin,

You are right, moving the instance to the US will cause the users in India to have the same issue - someone will have to have issues with speed. Again, I suggest contacting Microsoft support, there isn't much you can do to fix these speed issues from the administrative-side. Rickard is correct - try asking Microsoft support if an express route may be a solution for your clients' instances.

Here are the details: azure.microsoft.com/.../expressroute-introduction

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