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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Emails with p7m attach...
Microsoft Dynamics CRM (Archived)

Emails with p7m attachment

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Posted on by Michal Abraham 385

Hi,

we have recently upgraded our system to CRM 2013 OnPrem and we have switched outlook snychornization to the server side component.

Previously all digitally signed emails did not come to CRM. Now they come, but the attachment is p7m type and users cannot open it.

Do you have any idea how it can be fixed?

Thank you,

Michal

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I have the same question (0)
  • Deepesh161 Profile Picture
    Deepesh161 6,317 on at

    Hi Michal,

    What is the error you are getting? What happens when users are trying to open it?

  • Michal Abraham Profile Picture
    Michal Abraham 385 on at

    The user cannot open the attachment as there is no application associated with it.

    Michal

  • Deepesh161 Profile Picture
    Deepesh161 6,317 on at

    Hi Michal,

    CRM does not open the attachment it just will download it, and then appropriate software needs to be installed on the system to open the extension. Its like if i download excel file from somewhere but do not have excel installed, it will not open. I know browsers have extensions to open some file types nowadays, but even that need to be installed as add-on on browser, its not something CRM will do.

  • Michal Abraham Profile Picture
    Michal Abraham 385 on at

    Hi,

    yes, I understand that, but CRM converts the attachment to p7m, when we open the same email on Exchange server, it has regular pdf attachment and a digital signature.

    Michal

  • Deepesh161 Profile Picture
    Deepesh161 6,317 on at

    Hi Michal,

    At this time, there are known issues like this.

    Similar issue happens in outlook: support.microsoft.com/.../913966

    There are some options like this one worth the try:download.cnet.com/.../3000-2092_4-10570564.html

    Also, it might be issue on user's certificates/server certificates as well: 

    http://www.experts-exchange.com/Software/Office_Productivity/Groupware/Outlook/Q_24405182.html

  • Dirk Schnaiter Profile Picture
    Dirk Schnaiter on at

    Hi Michal,

    I've got the same problem with CRM and found out that it appears with signated emails (not encrypted).

    Did you find a solution at CRM site?

    Thank you and regards

    Dirk

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