Sorting of Queue items

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In the "All Case in Selected Queues" customisation, I have configured the sorting by "Entered Queue" descending order.

When I go to the "All Case in Selected Queues" view, I will be able to see the queue items are sorted by Entered Queue descending order. However, I tried to click other Field's header to sort the records, but I am not able to do so.

So I went to check the Case view which I am able to do sorting for all fields by clicking on the headers. By default, I had also configured in customisation the sorting is by "Open date" descending order.

Is there a setting preventing the queue items for sorting on other fields.

Please help, thanks.

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tpeschat 4,930 on at

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Hi.

Have you added columns from linked entities to this view?

Because you can only sort views by columns of the current entity (queue item in this case)

Hth Thomas

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Mahadeo Matre 17,021 on at

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Hi,

Try this

www.magnetismsolutions.com/.../unable_to_sort_view_columns_in_dynamics_crm_2011

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